Enabling eCCRM: Multi-Channel Model and Management for Financial eServices

D. Kundisch, P. Wolfersberger, E. Klöpfer, The International Journal on Media Management 3 (2001) 91–104.

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Journal Article | Published | English
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Journal Title
The International Journal on Media Management
Volume
3
Issue
2
Page
91-104
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Kundisch D, Wolfersberger P, Klöpfer E. Enabling eCCRM: Multi-Channel Model and Management for Financial eServices. The International Journal on Media Management. 2001;3(2):91-104.
Kundisch, D., Wolfersberger, P., & Klöpfer, E. (2001). Enabling eCCRM: Multi-Channel Model and Management for Financial eServices. The International Journal on Media Management, 3(2), 91–104.
@article{Kundisch_Wolfersberger_Klöpfer_2001, title={Enabling eCCRM: Multi-Channel Model and Management for Financial eServices}, volume={3}, number={2}, journal={The International Journal on Media Management}, author={Kundisch, Dennis and Wolfersberger, P. and Klöpfer, E.}, year={2001}, pages={91–104} }
Kundisch, Dennis, P. Wolfersberger, and E. Klöpfer. “Enabling ECCRM: Multi-Channel Model and Management for Financial EServices.” The International Journal on Media Management 3, no. 2 (2001): 91–104.
D. Kundisch, P. Wolfersberger, and E. Klöpfer, “Enabling eCCRM: Multi-Channel Model and Management for Financial eServices,” The International Journal on Media Management, vol. 3, no. 2, pp. 91–104, 2001.
Kundisch, Dennis, et al. “Enabling ECCRM: Multi-Channel Model and Management for Financial EServices.” The International Journal on Media Management, vol. 3, no. 2, 2001, pp. 91–104.

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