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4 Publications
2024 | Conference Paper | LibreCat-ID: 48632
Koldewey, Christian, et al. Exploring Capabilities for the Smart Service Transformation in Manufacturing: Insights from Theory and Practice. 2024.
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2024 | Journal Article | LibreCat-ID: 50649
zur Heiden, Philipp, et al. “Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System.” IEEE Transactions on Engineering Management, vol. 71, Institute of Electrical and Electronics Engineers (IEEE), 2024, pp. 3641–55, doi:10.1109/tem.2024.3352819.
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| Files available
| DOI
2017 | Journal Article | LibreCat-ID: 4947
Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 181--188.
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2015 | Journal Article | LibreCat-ID: 5701
Wünderlich, Nancy, et al. “Futurizing” Smart Service: Implications for Service Researchers and Managers.” Journal of Services Marketing, vol. 29, no. 6/7, Emerald Group Publishing Limited, 2015, pp. 442–47.
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