Please note that LibreCat no longer supports Internet Explorer versions 8 or 9 (or earlier).
We recommend upgrading to the latest Internet Explorer, Google Chrome, or Firefox.
3 Publications
2011 | Conference Paper | LibreCat-ID: 1120
Schuster, Jörg, Yeong Su Lee, Despina Kobothanassi, Matthias Bargel, and Michaela Geierhos. “SCM - A Simple, Modular and Flexible Customer Interaction Management System.” In International Conference on Information Society (i-Society 2011), 153–58. Piscataway, NJ, USA: IEEE, 2011.
LibreCat
2011 | Conference Paper | LibreCat-ID: 1122 | 
Geierhos, Michaela, Yeong Su Lee, and Matthias Bargel. “Processing Multilingual Customer Contacts via Social Media.” In Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, edited by Hanna Hedeland, Thomas Schmidt, and Kai Wörner, 96:219–22. Arbeiten Zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg, 2011.
LibreCat
| Download (ext.)
2011 | Journal Article | LibreCat-ID: 1125
Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” Journal of Advances in Information Technology 2, no. 4 (2011): 222–33. https://doi.org/10.4304/jait.2.4.222-233.
LibreCat
| DOI