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3 Publications
2011 | Conference Paper | LibreCat-ID: 1120
Schuster, J., Lee, Y. S., Kobothanassi, D., Bargel, M., & Geierhos, M. (2011). SCM - A Simple, Modular and Flexible Customer Interaction Management System. In International Conference on Information Society (i-Society 2011) (pp. 153–158). Piscataway, NJ, USA: IEEE.
LibreCat
2011 | Conference Paper | LibreCat-ID: 1122 | 
Geierhos, M., Lee, Y. S., & Bargel, M. (2011). Processing Multilingual Customer Contacts via Social Media. In H. Hedeland, T. Schmidt, & K. Wörner (Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011 (Vol. 96, pp. 219–222). Hamburg, Germany: University of Hamburg.
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2011 | Journal Article | LibreCat-ID: 1125
Geierhos, M. (2011). Customer Interaction 2.0: Adopting Social Media as Customer Service Channel. Journal of Advances in Information Technology, 2(4), 222–233. https://doi.org/10.4304/jait.2.4.222-233
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