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3 Publications
2011 | Conference Paper | LibreCat-ID: 1120
Schuster, Jörg, et al. “SCM - A Simple, Modular and Flexible Customer Interaction Management System.” International Conference on Information Society (i-Society 2011), IEEE, 2011, pp. 153–58.
LibreCat
2011 | Conference Paper | LibreCat-ID: 1122 | 
Geierhos, Michaela, et al. “Processing Multilingual Customer Contacts via Social Media.” Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, edited by Hanna Hedeland et al., vol. 96, University of Hamburg, 2011, pp. 219–22.
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2011 | Journal Article | LibreCat-ID: 1125
Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” Journal of Advances in Information Technology, vol. 2, no. 4, Engineering and Technology Publishing (ETPub), 2011, pp. 222–33, doi:10.4304/jait.2.4.222-233.
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