Findings with the Design of a Command-Based Speech Interface for a Voice Mail System

S. Gamm, R. Haeb-Umbach, D. Langmann, in: IEEE Workshop on Interactive Voice Technology for Telecommunications Applications, 1996.

Conference Paper | English
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This paper tells the story of the design of a command-based speech interface for a voice mail system. Speech recognition was integrated in the voice mail system in order to allow the remote interrogation of messages in a speech-only dialogue. Our design goal was that consumers would perceive voice control as a clear benefit versus touch-tone control. It is shown how the speech interface was designed in a top-down approach. We started with a concept development and tested it by means of a Wizard-of-Oz simulation. After refining the concept in parallel design, the design was implemented in a high-fidelity prototype. By means of qualitative user testing it was improved in three iteration steps. We verified the achievement of our design goal with tests in two countries
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IEEE Workshop on Interactive Voice Technology for Telecommunications Applications
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Gamm S, Haeb-Umbach R, Langmann D. Findings with the Design of a Command-Based Speech Interface for a Voice Mail System. In: IEEE Workshop on Interactive Voice Technology for Telecommunications Applications. ; 1996.
Gamm, S., Haeb-Umbach, R., & Langmann, D. (1996). Findings with the Design of a Command-Based Speech Interface for a Voice Mail System. In IEEE Workshop on Interactive Voice Technology for Telecommunications Applications.
@inproceedings{Gamm_Haeb-Umbach_Langmann_1996, title={Findings with the Design of a Command-Based Speech Interface for a Voice Mail System}, booktitle={IEEE Workshop on Interactive Voice Technology for Telecommunications Applications}, author={Gamm, Stephan and Haeb-Umbach, Reinhold and Langmann, Detlev}, year={1996} }
Gamm, Stephan, Reinhold Haeb-Umbach, and Detlev Langmann. “Findings with the Design of a Command-Based Speech Interface for a Voice Mail System.” In IEEE Workshop on Interactive Voice Technology for Telecommunications Applications, 1996.
S. Gamm, R. Haeb-Umbach, and D. Langmann, “Findings with the Design of a Command-Based Speech Interface for a Voice Mail System,” in IEEE Workshop on Interactive Voice Technology for Telecommunications Applications, 1996.
Gamm, Stephan, et al. “Findings with the Design of a Command-Based Speech Interface for a Voice Mail System.” IEEE Workshop on Interactive Voice Technology for Telecommunications Applications, 1996.

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