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147 Publications
2013 | Conference Paper | LibreCat-ID: 3448
@inproceedings{Plattfaut_Kohlborn_Hofmann_Beverungen_Niehaves_Räckers_Becker_2013, place={Maui, Hawaii, USA}, title={Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia}, DOI={10.1109/HICSS.2013.585}, booktitle={Proceedings of the 46th Hawaii International Conference on System Sciences}, author={Plattfaut, Ralf and Kohlborn, Thomas and Hofmann, Sara and Beverungen, Daniel and Niehaves, Björn and Räckers, Michael and Becker, Jörg}, year={2013}, pages={1983--1991} }
LibreCat
| DOI
2013 | Journal Article | LibreCat-ID: 3494
@article{Becker_Beverungen_Breuker_Dietrich_Peter Rauer_2013, title={Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector}, DOI={10.1504/IJSOM.2013.056796}, number={3}, journal={International Journal of Services and Operations Management}, author={Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Dietrich, Hanns-Alexander and Peter Rauer, Hans}, year={2013}, pages={407--425} }
LibreCat
| DOI
2013 | Journal Article | LibreCat-ID: 3495
@article{Becker_Beverungen_Knackstedt_Matzner_Müller_Pöppelbuß_2013, title={Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects}, DOI={10.1109/TEM.2012.2214770}, number={3}, journal={IEEE Transactions on Engineering Management}, author={Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens}, year={2013}, pages={468--482} }
LibreCat
| DOI
2013 | Journal Article | LibreCat-ID: 3496
@article{Becker_Beverungen_Knackstedt_Matzner_Müller_Pöppelbuß_2013, title={Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach}, number={1}, journal={Scandinavian Journal of Information Systems}, author={Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens}, year={2013}, pages={37--68} }
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2013 | Journal Article | LibreCat-ID: 3497
@article{Beverungen_Eggert_Voigt_Rosemann_2013, title={Augmenting Analytical CRM Strategies with Social BI}, DOI={10.4018/ijbir.2013070103}, number={3}, journal={International Journal of Business Intelligence Research (IJBIR)}, author={Beverungen, Daniel and Eggert, Mathias and Voigt, Matthias and Rosemann, Michael}, year={2013}, pages={32--49} }
LibreCat
| DOI
2013 | Journal Article | LibreCat-ID: 3498
@article{Hofmann_Beverungen_Räckers_Becker_2013, title={What Makes Local Governments’ Online Communications Successful? Insights from a Multi-Method Analysis of Facebook}, DOI={10.1016/j.giq.2013.05.013}, number={4}, journal={Government Information Quarterly}, author={Hofmann, Sara and Beverungen, Daniel and Räckers, Michael and Becker, Jörg}, year={2013}, pages={387--396} }
LibreCat
| DOI
2013 | Journal Article | LibreCat-ID: 3499
@article{Plattfaut_Hofmann_Kohlborn_Beverungen_Räckers_Niehaves_Becker_2013, title={Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?}, journal={eGovernment Review}, author={Plattfaut, Ralf and Hofmann, Sara and Kohlborn, Thomas and Beverungen, Daniel and Räckers, Michael and Niehaves, Björn and Becker, Jörg}, year={2013}, pages={14--15} }
LibreCat
2013 | Journal Article | LibreCat-ID: 4699
@article{Becker_Beverungen_Knackstedt_Matzner_Müller_Pöppelbuss_2013, title={Designing interaction routines in service networks: A modularity and social construction-based approach}, number={1}, journal={Scandinavian Journal of Information Systems}, author={Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuss, Jens}, year={2013}, pages={17--47} }
LibreCat
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2013 | Journal Article | LibreCat-ID: 4700
@article{Becker_Beverungen_Knackstedt_Matzner_Müller_Pöppelbuss_2013, title={Bridging the gap between manufacturing and service through IT-based boundary objects}, DOI={10.1109/TEM.2012.2214770}, number={3}, journal={IEEE Transactions on Engineering Management}, author={Becker, Jorg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuss, Jens}, year={2013}, pages={468--482} }
LibreCat
| DOI
2013 | Book Chapter | LibreCat-ID: 5031
@inbook{Becker_Bernhold_Beverungen_Kaling_Knackstedt_Vanessa_Peter Rauer_2013, place={Wiesbaden}, title={Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management}, DOI={10.1007/978-3-658-00863-5}, booktitle={Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität}, author={Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer, Hans}, editor={Thomas, Oliver and Nüttgens, MarkusEditors}, year={2013}, pages={208--226} }
LibreCat
| DOI
2012 | Conference Paper | LibreCat-ID: 3449
@inproceedings{Becker_Bernhold_Beverungen_Kaling_Knackstedt_Vanesa_Peter Rauer_2012, place={Wiesbaden}, title={Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management}, DOI={10.1007/978-3-658-00863-5_10}, booktitle={Dienstleistungsmodellierung 2012}, author={Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanesa, Lellek and Peter Rauer, Hans}, year={2012}, pages={208--226} }
LibreCat
| DOI
2012 | Conference Paper | LibreCat-ID: 3450
@inproceedings{Becker_Beverungen_Breuker_Peter Rauer_2012, place={Ho Chi Minh City, Vietnam}, title={Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis}, booktitle={Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012}, author={Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Peter Rauer, Hans}, year={2012}, pages={Paper 56} }
LibreCat
2012 | Conference Paper | LibreCat-ID: 3451
@inproceedings{Becker_Beverungen_Knackstedt_Peter Rauer_Sigge_2012, place={Kauai, USA}, title={Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.}, DOI={10.1109/HICSS.2012.525}, booktitle={Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012}, author={Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Peter Rauer, Hans and Sigge, Daniel}, year={2012}, pages={1522--1531} }
LibreCat
| DOI
2012 | Conference Paper | LibreCat-ID: 3452
@inproceedings{Heide_Tumbas_Beverungen_Knackstedt_Becker_2012, place={Bucharest, Romania}, title={Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results}, booktitle={Services and Economic Development: Local and Global Challenges}, author={Heide, Tobias and Tumbas, Sanja and Beverungen, Daniel and Knackstedt, Ralf and Becker, Jörg}, year={2012}, pages={1--21} }
LibreCat
2012 | Conference Paper | LibreCat-ID: 3453
@inproceedings{Rosemann_Eggert_Voigt_Beverungen_2012, place={Barcelona, Spain}, title={Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI}, booktitle={Proceedings of the 20$^{th}$ European Conference on Information Systems}, author={Rosemann, Michael and Eggert, Mathias and Voigt, Matthias and Beverungen, Daniel}, year={2012}, pages={1--12} }
LibreCat
2012 | Journal Article | LibreCat-ID: 3500
@article{Becker_Bernhold_Beverungen_Kaling_Knackstedt_Vanessa_Peter Rauer_2012, title={Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management}, number={1}, journal={Enterprise Modelling and Information Systems Architectures}, author={Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer, Hans}, year={2012}, pages={26--40} }
LibreCat
2012 | Journal Article | LibreCat-ID: 3501
@article{Beverungen_Knackstedt_Winkelmann_2012, title={Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach}, number={1}, journal={e-Service Journal}, author={Beverungen, Daniel and Knackstedt, Ralf and Winkelmann, Axel}, year={2012}, pages={45--74} }
LibreCat
2012 | Book Chapter | LibreCat-ID: 5032
@inbook{Becker_Beverungen_Knackstedt_2012, place={Berlin, Heidelberg}, series={Lecture Notes in Business Information Processing (LNBIP)}, title={A Method for Selectively Designing Modeling Languages for Product-Service Systems}, booktitle={Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science}, author={Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf}, editor={Granat Janusz Dolk, Daniel;Editor}, year={2012}, pages={87--117}, collection={Lecture Notes in Business Information Processing (LNBIP)} }
LibreCat
2012 | Book Chapter | LibreCat-ID: 5034
@inbook{Becker_Knackstedt_Beverungen_Dietrich_Breuker_Peter Rauer_2012, place={Norderstedt}, title={Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation}, booktitle={Service Engineering --- Management}, author={Becker, Jörg and Knackstedt, Ralf and Beverungen, Daniel and Dietrich, Hanns-Alexander and Breuker, Dominic and Peter Rauer, Hans}, editor={Böhmann, Tilo and Knackstedt, Ralf and Marco Leimeister, Jan and Nüttgens, Markus and Thomas, OliverEditors}, year={2012}, pages={127--139} }
LibreCat
2012 | Book Chapter | LibreCat-ID: 5035
@inbook{Beverungen_Matzner_Müller_Becker_2012, place={New York}, title={Product-Service System Approaches}, DOI={10.1007/978-1-4614-1864-1_2}, booktitle={Handbook of Service Description}, author={Beverungen, Daniel and Matzner, Martin and Müller, Oliver and Becker, Jörg}, editor={Barros, Alistair and Oberle, DanielEditors}, year={2012}, pages={19--44} }
LibreCat
| DOI