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148 Publications
2013 | Conference Paper | LibreCat-ID: 3447
A. Malsbender, M. Voigt, D. Beverungen, and M. Rosemann, “Digital Social Signal Processing --- Theoretical Underpinning and Research Agenda,” in Proceedings of the Pacific Asia Conference on Information Systems (PACIS), Jeju Island, Korea, 2013, pp. 1--12.
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2013 | Conference Paper | LibreCat-ID: 3448
R. Plattfaut et al., “Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia,” in Proceedings of the 46th Hawaii International Conference on System Sciences, Maui, Hawaii, USA, 2013, pp. 1983--1991.
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| DOI
2013 | Journal Article | LibreCat-ID: 3494
J. Becker, D. Beverungen, D. Breuker, H.-A. Dietrich, and H. Peter Rauer, “Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector,” International Journal of Services and Operations Management, no. 3, pp. 407--425, 2013.
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| DOI
2013 | Journal Article | LibreCat-ID: 3496
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, and J. Pöppelbuß, “Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach,” Scandinavian Journal of Information Systems, no. 1, pp. 37--68, 2013.
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2013 | Journal Article | LibreCat-ID: 3499
R. Plattfaut et al., “Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?,” eGovernment Review, pp. 14--15, 2013.
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2013 | Journal Article | LibreCat-ID: 4699
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, and J. Pöppelbuss, “Designing interaction routines in service networks: A modularity and social construction-based approach,” Scandinavian Journal of Information Systems, no. 1, pp. 17--47, 2013.
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2013 | Journal Article | LibreCat-ID: 4700
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, and J. Pöppelbuss, “Bridging the gap between manufacturing and service through IT-based boundary objects,” IEEE Transactions on Engineering Management, no. 3, pp. 468--482, 2013.
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| DOI
2012 | Conference Paper | LibreCat-ID: 3450
J. Becker, D. Beverungen, D. Breuker, and H. Peter Rauer, “Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis,” in Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Ho Chi Minh City, Vietnam, 2012, p. Paper 56.
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2012 | Conference Paper | LibreCat-ID: 3451
J. Becker, D. Beverungen, R. Knackstedt, H. Peter Rauer, and D. Sigge, “Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.,” in Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, Kauai, USA, 2012, pp. 1522--1531.
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| DOI
2012 | Conference Paper | LibreCat-ID: 3452
T. Heide, S. Tumbas, D. Beverungen, R. Knackstedt, and J. Becker, “Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results,” in Services and Economic Development: Local and Global Challenges, Bucharest, Romania, 2012, pp. 1--21.
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2012 | Conference Paper | LibreCat-ID: 3453
M. Rosemann, M. Eggert, M. Voigt, and D. Beverungen, “Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI,” in Proceedings of the 20$^{th}$ European Conference on Information Systems, Barcelona, Spain, 2012, pp. 1--12.
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2012 | Journal Article | LibreCat-ID: 3500
J. Becker et al., “Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management,” Enterprise Modelling and Information Systems Architectures, no. 1, pp. 26--40, 2012.
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2012 | Journal Article | LibreCat-ID: 3501
D. Beverungen, R. Knackstedt, and A. Winkelmann, “Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach,” e-Service Journal, no. 1, pp. 45--74, 2012.
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2012 | Book Chapter | LibreCat-ID: 5032
J. Becker, D. Beverungen, and R. Knackstedt, “A Method for Selectively Designing Modeling Languages for Product-Service Systems,” in Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science, D. Granat Janusz Dolk, Ed. Berlin, Heidelberg, 2012, pp. 87--117.
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2012 | Book Chapter | LibreCat-ID: 5034
J. Becker, R. Knackstedt, D. Beverungen, H.-A. Dietrich, D. Breuker, and H. Peter Rauer, “Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation,” in Service Engineering --- Management, T. Böhmann, R. Knackstedt, J. Marco Leimeister, M. Nüttgens, and O. Thomas, Eds. Norderstedt, 2012, pp. 127--139.
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