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3621 Publications
2017 | Journal Article | LibreCat-ID: 4836
Terho, H., Eggert, A., Ulaga, W., Haas, A., & Boehm, E. (2017). Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management, 42--55.
LibreCat
2017 | Journal Article | LibreCat-ID: 4837
Payne, A., Frow, P., & Eggert, A. (2017). The customer value proposition: evolution, development, and application in marketing. Journal of the Academy of Marketing Science, (4), 467--489.
LibreCat
2017 | Journal Article | LibreCat-ID: 4838
Eggert, A., Boehm, E., & Cramer, C. (2017). Business service outsourcing in manufacturing firms: an event study. Journal of Service Management, (3), 476--498.
LibreCat
2017 | Journal Article | LibreCat-ID: 4840
Boehm, E., Eggert, A., & Thiesbrummel, C. (2017). Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management, 101--111.
LibreCat
2017 | Conference Paper | LibreCat-ID: 49
John, T., Kundisch, D., & Szopinski, D. (2017). Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions. In Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea.
LibreCat
| Files available
2017 | Book (Editor) | LibreCat-ID: 4908
Helm, S., Günter, B., & Eggert, A. (Eds.). (2017). Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2
LibreCat
| DOI
2017 | Journal Article | LibreCat-ID: 4933
Wangenheim, F. v, Wünderlich, N. V., & Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research, (79), 181--188.
LibreCat
2017 | Book Chapter | LibreCat-ID: 4941
Eggert, A. (2017). Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration. In Kundenwert (pp. 37–51). Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2_2
LibreCat
| DOI
2017 | Book Chapter | LibreCat-ID: 4942
Helm, S., Günter, B., & Eggert, A. (2017). Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In Kundenwert (pp. 3–34). Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2_1
LibreCat
| DOI
2017 | Journal Article | LibreCat-ID: 4947
Wangenheim, F. v, Wünderlich, N., & Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research, (79), 181--188.
LibreCat
2017 | Journal Article | LibreCat-ID: 4949
Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss, C., … De Keyser, A. (2017). “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. Journal of Business Research, (79), 238--246.
LibreCat
2017 | Conference Paper | LibreCat-ID: 4955
Wünderlich, N., & Paluch, S. (2017). A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents. In Proceedings of the 38th International Conference on Information Systems (ICIS 2017). Seoul, Korea.
LibreCat
2017 | Conference Paper | LibreCat-ID: 4956
Teßmer, I., Olsson, M., Gustafsson, A., & Wünderlich, N. (2017). How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances. In Proceedings of the 2017 Frontiers in Service Conference. New York City, USA.
LibreCat
2017 | Journal Article | LibreCat-ID: 4966
Grund, C., & Thommes, K. (2017). The Role of Contract Types for Employees’ Public Service Motivation. Schmalenbach Business Review, (4), 377--398.
LibreCat
2017 | Conference Paper | LibreCat-ID: 4987
Klabuhn, J., & Thommes, K. (2017). Age diversity and its effects on team performance. In Academy of Management Proceedings (p. 15119).
LibreCat
2017 | Book Chapter | LibreCat-ID: 7454
Frehe, P., & Kremer, H.-H. (2017). Inklusive Bildung zwischen Beruflichkeit und Subjektorientierung - Eine Analyse ausbildungsvorbereitender Bildungsgänge. In M. Veber, R. Benölken, & M. Pfitzner (Eds.), Potenzialorientierte Förderung in den Fachdidakten.
LibreCat
2017 | Bachelorsthesis | LibreCat-ID: 86
Niggemeyer, L. (2017). Kartellabsprachen und vertikale Preisbindungen - Eine wettbewerbspolitische Analyse am Bespiel der Lebensmittelindustrie in Deutschland. Universität Paderborn.
LibreCat
2017 | Journal Article | LibreCat-ID: 8877
Beutner, M., & Rüscher, F. A. (2017). Acceptance of Mobile Learning at SMEs of the Service Sector. Proceedings of the 13th International Conference Mobile Learning 2017, 63–72.
LibreCat
2017 | Journal Article | LibreCat-ID: 8878
Beutner, M., & Rüscher, F. A. (2017). Die Unterstützung von Entrepreneurship im Kultur- und Kreativsektor durch Berufsbildung. Kölner Zeitschrift für Wirtschaft und Pädagogik, 3–34.
LibreCat
2017 | Journal Article | LibreCat-ID: 8879
Beutner, M., & Rüscher, F. A. (2017). Green Economy und Green Entrepreneurship fördern – GET-UP Ergebnisse. Kölner Zeitschrift für Wirtschaft und Pädagogik, 35–62.
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