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3 Publications
2026 | Conference Paper | LibreCat-ID: 61310
Schäfer JM, Rajko P, Angelova D, Böhmann T. From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping. In: Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026). Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa); 2026.
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2026 | Journal Article | LibreCat-ID: 67182 | 
Schäfer JM, Hansmeier P, zur Heiden P, Beverungen D. Resource, actor, beneficiary, or agent? A service‑dominant perspective on generative artificial intelligence. Electronic Markets. 2026;36(78). doi:https://doi.org/10.1007/s12525-026-00932-w
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2019 | Journal Article | LibreCat-ID: 4684
Beverungen D, Müller O, Matzner M, Mendling J, vom Brocke J. Conceptualizing smart service systems. Electronic Markets. 2019;29:7-18. doi:10.1007/s12525-017-0270-5
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