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14 Publications
2024 | Conference Paper | LibreCat-ID: 48632
Koldewey, Christian, Timm Fichtler, Michel Scholtysik, Jan Biehler, Nick Schreiner, Franziska Sommer, Maximilian Schacht, et al. “Exploring Capabilities for the Smart Service Transformation in Manufacturing: Insights from Theory and Practice,” 2024.
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2024 | Journal Article | LibreCat-ID: 50649
Heiden, Philipp zur, Jennifer Priefer, and Daniel Beverungen. “Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System.” IEEE Transactions on Engineering Management 71 (2024): 3641–55. https://doi.org/10.1109/tem.2024.3352819.
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2024 | Journal Article | LibreCat-ID: 53200
Ozuna, Edna, and Lena Steinhoff. “‘Look Me in the Eye, Customer’: How Do Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services Affect Customers’ Misbehavior Concealment Intentions?” Journal of Business Research 177 (2024). https://doi.org/10.1016/j.jbusres.2024.114582.
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2023 | Conference Paper | LibreCat-ID: 37058
Brennig, Katharina, and Oliver Müller. “More Isn’t Always Better – Measuring Customers’ Preferences for Digital Process Transparency.” In Hawaii International Conference on System Sciences, 2023.
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2018 | Journal Article | LibreCat-ID: 3516
Rötzmeier-Keuper, Julia, Jennifer Hendricks, Nancy Wünderlich, and Gertrud Schmitz. “Triadic Relationships in the Context of Services for Animal Companions.” Journal of Business Research, no. 85 (2018): 295--303.
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2018 | Conference Paper | LibreCat-ID: 44 | 
Bäumer, Frederik Simon, and Michaela Geierhos. “Flexible Ambiguity Resolution and Incompleteness Detection in Requirements Descriptions via an Indicator-Based Configuration of Text Analysis Pipelines.” In Proceedings of the 51st Hawaii International Conference on System Sciences, 5746–55, 2018. https://doi.org/10125/50609.
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2017 | Journal Article | LibreCat-ID: 4947
Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79 (2017): 181--188.
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2017 | Conference Paper | LibreCat-ID: 5829 |
Wolters, Dennis, Stefan Heindorf, Jonas Kirchhoff, and Gregor Engels. “Linking Services to Websites by Leveraging Semantic Data.” In 2017 IEEE International Conference on Web Services (ICWS), edited by Ilkay Altintas and Shiping Chen. IEEE, 2017. https://doi.org/10.1109/icws.2017.80.
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2015 | Journal Article | LibreCat-ID: 5701
Wünderlich, Nancy, Kristina Heinonen, Amy L Ostrom, Lia Patricio, Rui Sousa, Chris Voss, and Jos Lemmink. “Futurizing” Smart Service: Implications for Service Researchers and Managers.” Journal of Services Marketing 29, no. 6/7 (2015): 442–47.
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2012 | Journal Article | LibreCat-ID: 5717
Schumann, Jan H, Nancy Wünderlich, and Marcus S Zimmer. “Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.” Schmalenbach Business Review 64, no. 2 (2012): 141–65.
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2012 | Journal Article | LibreCat-ID: 5718
Schumann, Jan H, Nancy Wünderlich, and Florian Wangenheim. “Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.” Technovation 32, no. 2 (2012): 133–43.
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2011 | Journal Article | LibreCat-ID: 5719
Wünderlich, Nancy, Jan H Schumann, Florian v Wangenheim, and Hartmut H Holzmüller. “Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben.” Zeitschrift für Betriebswirtschaft 81, no. 9 (2011): 977–1001.
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2005 | Conference Paper | LibreCat-ID: 39050
Ziegler, Max, Wolfgang Müller, Robbie Schäfer, and Chris Loeser. “Secure Profile Management in Smart Home Networks.” In Proceedings of the 1st International Workshop on Secure and Ubiquitous Networks (SUN-2005). Copenhagen, Denmark : IEEE, 2005. https://doi.org/10.1109/DEXA.2005.171.
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2004 | Conference Paper | LibreCat-ID: 39071
Schattkowsky, Tim, Chris Loeser, and Wolfgang Müller. “Peer-To-Peer Technology for Interconnecting Web Services in Heterogeneous Networks.” In Proceedings of AINA2004. Fukuoka, Japan : IEEE, 2004. https://doi.org/10.1109/AINA.2004.1283977.
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