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14 Publications
2024 | Conference Paper | LibreCat-ID: 48632
C. Koldewey et al., “Exploring Capabilities for the Smart Service Transformation in Manufacturing: Insights from Theory and Practice,” presented at the Hawaii International Conference on System Sciences, Hawaii, 2024.
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2024 | Journal Article | LibreCat-ID: 50649
P. zur Heiden, J. Priefer, and D. Beverungen, “Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System,” IEEE Transactions on Engineering Management, vol. 71, pp. 3641–3655, 2024, doi: 10.1109/tem.2024.3352819.
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2024 | Journal Article | LibreCat-ID: 53200
E. Ozuna and L. Steinhoff, “‘Look me in the eye, customer’: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions?,” Journal of Business Research, vol. 177, Art. no. 114582, 2024, doi: 10.1016/j.jbusres.2024.114582.
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2023 | Conference Paper | LibreCat-ID: 37058
K. Brennig and O. Müller, “More Isn’t Always Better – Measuring Customers’ Preferences for Digital Process Transparency,” presented at the 56th Hawaii International Conference on System Sciences, Lāhainā, 2023.
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2018 | Journal Article | LibreCat-ID: 3516
J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, and G. Schmitz, “Triadic relationships in the context of services for animal companions,” Journal of Business Research, no. 85, pp. 295--303, 2018.
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2018 | Conference Paper | LibreCat-ID: 44 | 
F. S. Bäumer and M. Geierhos, “Flexible Ambiguity Resolution and Incompleteness Detection in Requirements Descriptions via an Indicator-based Configuration of Text Analysis Pipelines,” in Proceedings of the 51st Hawaii International Conference on System Sciences, Big Island, Waikoloa Village, 2018, pp. 5746–5755.
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2017 | Journal Article | LibreCat-ID: 4947
F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” Journal of Business Research, no. 79, pp. 181--188, 2017.
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2017 | Conference Paper | LibreCat-ID: 5829 |
D. Wolters, S. Heindorf, J. Kirchhoff, and G. Engels, “Linking Services to Websites by Leveraging Semantic Data,” in 2017 IEEE International Conference on Web Services (ICWS), 2017, doi: 10.1109/icws.2017.80.
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2015 | Journal Article | LibreCat-ID: 5701
N. Wünderlich et al., “Futurizing” Smart Service: Implications for Service Researchers and Managers.,” Journal of Services Marketing, vol. 29, no. 6/7, pp. 442–447, 2015.
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2012 | Journal Article | LibreCat-ID: 5717
J. H. Schumann, N. Wünderlich, and M. S. Zimmer, “Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.,” Schmalenbach Business Review, vol. 64, no. 2, pp. 141–165, 2012.
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2012 | Journal Article | LibreCat-ID: 5718
J. H. Schumann, N. Wünderlich, and F. Wangenheim, “Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.,” Technovation, vol. 32, no. 2, pp. 133–143, 2012.
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2011 | Journal Article | LibreCat-ID: 5719
N. Wünderlich, J. H. Schumann, F. v Wangenheim, and H. H. Holzmüller, “Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben.,” Zeitschrift für Betriebswirtschaft, vol. 81, no. 9, pp. 977–1001, 2011.
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2005 | Conference Paper | LibreCat-ID: 39050
M. Ziegler, W. Müller, R. Schäfer, and C. Loeser, “Secure Profile Management in Smart Home Networks,” presented at the 16th International Workshop on Database and Expert Systems Applications (DEXA’05), Copenhagen, Denmark , 2005, doi: 10.1109/DEXA.2005.171.
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2004 | Conference Paper | LibreCat-ID: 39071
T. Schattkowsky, C. Loeser, and W. Müller, “Peer-To-Peer Technology for Interconnecting Web Services in Heterogeneous Networks,” presented at the 18th International Conference on Advanced Information Networking and Applications, Fukuoka, Japan , 2004, doi: 10.1109/AINA.2004.1283977.
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