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2173 Publications
2017 | Journal Article | LibreCat-ID: 4933
Wangenheim, Florian v, Nancy V Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79 (2017): 181--188.
LibreCat
2017 | Book Chapter | LibreCat-ID: 4939
Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch Einer Integration.” In Kundenwert, 41–59. Wiesbaden: Gabler Verlag, 2017. https://doi.org/10.1007/978-3-8349-9288-8_2.
LibreCat
| DOI
2017 | Book Chapter | LibreCat-ID: 4941
Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch Einer Integration.” In Kundenwert, 37–51. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2_2.
LibreCat
| DOI
2017 | Book Chapter | LibreCat-ID: 4942
Helm, Sabrina, Bernd Günter, and Andreas Eggert. “Kundenwert – Eine Einführung in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” In Kundenwert, 3–34. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2_1.
LibreCat
| DOI
2017 | Journal Article | LibreCat-ID: 4947
Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79 (2017): 181--188.
LibreCat
2017 | Journal Article | LibreCat-ID: 4949
Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni, Chris Voss, Nancy Wünderlich, and Arne De Keyser. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” Journal of Business Research, no. 79 (2017): 238--246.
LibreCat
2017 | Conference Paper | LibreCat-ID: 4955
Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents.” In Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.
LibreCat
2017 | Conference Paper | LibreCat-ID: 4956
Teßmer, Isabel, Marcus Olsson, Anders Gustafsson, and Nancy Wünderlich. “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of Affordances.” In Proceedings of the 2017 Frontiers in Service Conference, 2017.
LibreCat
2017 | Journal Article | LibreCat-ID: 4966
Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’ Public Service Motivation.” Schmalenbach Business Review, no. 4 (2017): 377--398.
LibreCat
2017 | Conference Paper | LibreCat-ID: 4987
Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on Team Performance.” In Academy of Management Proceedings, 15119, 2017.
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