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724 Publications
2022 | Journal Article | LibreCat-ID: 51210
Tuisku, O., Johansson-Pajala, R.-M., Hoppe, J. A., Pekkarinen, S., Hennala, L., Thommes, K., Gustafsson, C., & Melkas, H. (2022). Assistant nurses and orientation to care robot use in three European countries. Behaviour & Information Technology, 42(6), 758–774. https://doi.org/10.1080/0144929x.2022.2042736
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| DOI
2022 | Journal Article | LibreCat-ID: 46662
Akalan, R., Eggert, A., & Böhm, E. (2022). Strategic emphasis on service-based business models during the corona crisis: Are customer solutions a curse or blessing for manufacturing firms? Journal of Service Management Research, 6(1), 47–63.
LibreCat
2022 | Journal Article | LibreCat-ID: 46668
Eggert, A., Harrmann, L., & Böhm, E. (2022). Digital technology usage as a driver of servitization paths in manufacturing industries. EMAC Annual Conference, Budapest, Hungary. EMAC Annual Conference, Budapest, Hungary.
LibreCat
2022 | Conference Paper | LibreCat-ID: 46669
Kessing, K., Garnefeld, I., & Böhm, E. (2022). Should manufacturers publish online reviews in their own online shops? EMAC Annual Conference, Budapest, Hungary. EMAC Annual Conference, Budapest, Hungary.
LibreCat
2022 | Journal Article | LibreCat-ID: 46661
Akalan, R., Böhm, E., & Eggert, A. (2022). Servitization in the manufacturing industry: Where do we stand? Where do we come from? Journal of Service Management Research, 6(3), 204–213.
LibreCat
2022 | Journal Article | LibreCat-ID: 46634
Alavi, S., Böhm, E., Habel, J., Wieseke, J., Schmitz, C., & Brüggemann, F. (2022). The ambivalent role of monetary sales incentives in service innovation selling. Journal of Product Innovation Management, 39(3), 445–463. https://doi.org/10.1111/jpim.12600
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 56160
Radermacher, K., & Herdejürgen, E. M. (2022). Erkenntnisse von Arbeitgeberbewertungen: Potenzial von Atmosphäre und Arbeitsplätzen. PERSONALquarterly, 74(1), 24–33.
LibreCat
2022 | Report | LibreCat-ID: 56163
Radermacher, K., & Herdejürgen, E. M. (2022). Erkenntnisse aus Arbeitgeberbewertungen: Das Potential von Arbeitsatmosphäre und Arbeitsplatzgestaltung für die Weiterempfehlungsbereitschaft. Industrieverband Büro und Arbeitswelt e.V. (IBA).
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2022 | Journal Article | LibreCat-ID: 44638
Hoppe, J. A., Tuisku, O., Johansson-Pajala, R.-M., Pekkarinen, S., Hennala, L., Gustafsson, C., Melkas, H., & Thommes, K. (2022). When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty. Computers in Human Behavior Reports, 9, Article 100258. https://doi.org/10.1016/j.chbr.2022.100258
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 46660
Böhm, E., Eggert, A., Garnefeld, I., Holzmüller, H., Schaefers, T., Steinhoff, L., & Woisetschläger, D. (2022). Exploring the customer journey of voice commerce: A research agenda. SMR - Journal of Service Management Research, 6(4), 216–231.
LibreCat
2022 | Conference Paper | LibreCat-ID: 34283
Gutt, J. K., & Thommes, K. (2022). Speaking of Performance: Evaluating Team Members’ Performance with Open-Ended Audio Comments. Academy of Management Proceedings. https://doi.org/10.5465/AMBPP.2022.16394abstract
LibreCat
| DOI
2021 | Dissertation | LibreCat-ID: 24886
van Straaten, D. (2021). Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics. https://doi.org/10.17619/UNIPB/1-1189
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| DOI
2021 | Book Chapter | LibreCat-ID: 24371
Krebs, B., & Wehner, M. C. (2021). The relationship between talent management and individual and organizational performance. In I. Tarique (Ed.), The Routledge companion to talent management (pp. 539–555). Routledge.
LibreCat
2021 | Book Chapter | LibreCat-ID: 24375
Wach, B., Krebs, B., & Kabst, R. (2021). HR-Manager als Intrapreneure. In K. Schwuchow & J. Gutmann (Eds.), HR-Trends 2021. Haufe-Lexware.
LibreCat
2021 | Journal Article | LibreCat-ID: 24456 | 
Rohlfing, K. J., Cimiano, P., Scharlau, I., Matzner, T., Buhl, H. M., Buschmeier, H., Esposito, E., Grimminger, A., Hammer, B., Haeb-Umbach, R., Horwath, I., Hüllermeier, E., Kern, F., Kopp, S., Thommes, K., Ngonga Ngomo, A.-C., Schulte, C., Wachsmuth, H., Wagner, P., & Wrede, B. (2021). Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems. IEEE Transactions on Cognitive and Developmental Systems, 13(3), 717–728. https://doi.org/10.1109/tcds.2020.3044366
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| DOI
2021 | Journal Article | LibreCat-ID: 45724
Henderson, C. M., Steinhoff, L., Harmeling, C. M., & Palmatier, R. W. (2021). Customer Inertia Marketing. Journal of the Academy of Marketing Science, 49(2), 350–373. http://dx.doi.org/10.1007/s11747-020-00744-0
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 45725
Kim, J. J., Steinhoff, L., & Palmatier, R. W. (2021). An Emerging Theory of Loyalty Program Dynamics. Journal of the Academy of Marketing Science, 49(1), 71–95. https://doi.org/10.1007/s11747-020-00719-1
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 45722
Steinhoff, L., & Palmatier, R. W. (2021). Commentary: Opportunities and Challenges of Technology in Relationship Marketing. Australasian Marketing Journal, 29(2), 111–117. https://doi.org/10.1016/j.ausmj.2020.07.003
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 45723
Steinhoff, L., & Zondag, M. M. (2021). Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages. Journal of Business Research, 129, 70–82. https://doi.org/10.1016/j.jbusres.2021.02.016
LibreCat
| DOI
2021 | Conference Paper | LibreCat-ID: 45741
Alberternst, B., Steinhoff, L., Eggert, A., & Giesler, M. (2021). Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together. 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg. 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg.
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