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724 Publications
2022 | Journal Article | LibreCat-ID: 45720
@article{Steinhoff_Liu_Li_Palmatier_2022, title={Customer Engagement in International Markets}, volume={31}, DOI={10.1177/1069031X221099211}, number={1}, journal={Journal of International Marketing}, author={Steinhoff, Lena and Liu, J. (S.) and Li, X. and Palmatier, R. W.}, year={2022}, pages={1–31} }
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 51210
@article{Tuisku_Johansson-Pajala_Hoppe_Pekkarinen_Hennala_Thommes_Gustafsson_Melkas_2022, title={Assistant nurses and orientation to care robot use in three European countries}, volume={42}, DOI={10.1080/0144929x.2022.2042736}, number={6}, journal={Behaviour & Information Technology}, publisher={Informa UK Limited}, author={Tuisku, Outi and Johansson-Pajala, Rose-Marie and Hoppe, Julia Amelie and Pekkarinen, Satu and Hennala, Lea and Thommes, Kirsten and Gustafsson, Christine and Melkas, Helinä}, year={2022}, pages={758–774} }
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 46662
@article{Akalan_Eggert_Böhm_2022, title={Strategic emphasis on service-based business models during the corona crisis: Are customer solutions a curse or blessing for manufacturing firms?}, volume={6}, number={1}, journal={Journal of Service Management Research}, author={Akalan, R. and Eggert, A. and Böhm, Eva}, year={2022}, pages={47–63} }
LibreCat
2022 | Journal Article | LibreCat-ID: 46668
@article{Eggert_Harrmann_Böhm_2022, title={Digital technology usage as a driver of servitization paths in manufacturing industries}, journal={EMAC Annual Conference, Budapest, Hungary}, author={Eggert, A. and Harrmann, L. and Böhm, Eva}, year={2022} }
LibreCat
2022 | Conference Paper | LibreCat-ID: 46669
@inproceedings{Kessing_Garnefeld_Böhm_2022, title={Should manufacturers publish online reviews in their own online shops?}, booktitle={EMAC Annual Conference, Budapest, Hungary}, author={Kessing, K. and Garnefeld, I. and Böhm, Eva}, year={2022} }
LibreCat
2022 | Journal Article | LibreCat-ID: 46661
@article{Akalan_Böhm_Eggert_2022, title={Servitization in the manufacturing industry: Where do we stand? Where do we come from?}, volume={6}, number={3}, journal={Journal of Service Management Research}, author={Akalan, R. and Böhm, Eva and Eggert, A.}, year={2022}, pages={204–213} }
LibreCat
2022 | Journal Article | LibreCat-ID: 46634
@article{Alavi_Böhm_Habel_Wieseke_Schmitz_Brüggemann_2022, title={The ambivalent role of monetary sales incentives in service innovation selling}, volume={39}, DOI={10.1111/jpim.12600}, number={3}, journal={Journal of Product Innovation Management}, publisher={Wiley}, author={Alavi, Sascha and Böhm, Eva and Habel, Johannes and Wieseke, Jan and Schmitz, Christian and Brüggemann, Felix}, year={2022}, pages={445–463} }
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 56160
@article{Radermacher_Herdejürgen_2022, title={ Erkenntnisse von Arbeitgeberbewertungen: Potenzial von Atmosphäre und Arbeitsplätzen}, volume={74}, number={1}, journal={PERSONALquarterly}, author={Radermacher, Katharina and Herdejürgen, Enja Marie}, year={2022}, pages={24–33} }
LibreCat
2022 | Report | LibreCat-ID: 56163
@book{Radermacher_Herdejürgen_2022, place={Wiesbaden}, series={IBA-Studien}, title={Erkenntnisse aus Arbeitgeberbewertungen: Das Potential von Arbeitsatmosphäre und Arbeitsplatzgestaltung für die Weiterempfehlungsbereitschaft}, publisher={Industrieverband Büro und Arbeitswelt e.V. (IBA)}, author={Radermacher, Katharina and Herdejürgen, Enja Marie}, year={2022}, collection={IBA-Studien} }
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2022 | Journal Article | LibreCat-ID: 44638
@article{Hoppe_Tuisku_Johansson-Pajala_Pekkarinen_Hennala_Gustafsson_Melkas_Thommes_2022, title={When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty}, volume={9}, DOI={10.1016/j.chbr.2022.100258}, number={100258}, journal={Computers in Human Behavior Reports}, publisher={Elsevier BV}, author={Hoppe, Julia Amelie and Tuisku, Outi and Johansson-Pajala, Rose-Marie and Pekkarinen, Satu and Hennala, Lea and Gustafsson, Christine and Melkas, Helinä and Thommes, Kirsten}, year={2022} }
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 46660
@article{Böhm_Eggert_Garnefeld_Holzmüller_Schaefers_Steinhoff_Woisetschläger_2022, title={Exploring the customer journey of voice commerce: A research agenda}, volume={6}, number={4}, journal={SMR - Journal of Service Management Research}, author={Böhm, Eva and Eggert, A. and Garnefeld, I. and Holzmüller, H. and Schaefers, T and Steinhoff, Lena and Woisetschläger, D.}, year={2022}, pages={216–231} }
LibreCat
2021 | Dissertation | LibreCat-ID: 24886
@book{van Straaten_2021, title={Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics}, DOI={10.17619/UNIPB/1-1189 }, author={van Straaten, Dirk}, year={2021} }
LibreCat
| DOI
2021 | Book Chapter | LibreCat-ID: 24371
@inbook{Krebs_Wehner_2021, place={New York, NY}, title={The relationship between talent management and individual and organizational performance}, booktitle={The Routledge companion to talent management}, publisher={Routledge}, author={Krebs, Benjamin and Wehner, Marius Claus}, editor={Tarique, Ibraiz}, year={2021}, pages={539–555} }
LibreCat
2021 | Book Chapter | LibreCat-ID: 24375
@inbook{Wach_Krebs_Kabst_2021, place={Freiburg}, title={HR-Manager als Intrapreneure}, booktitle={HR-Trends 2021}, publisher={Haufe-Lexware}, author={Wach, Bernhard and Krebs, Benjamin and Kabst, Rüdiger}, editor={Schwuchow, K. and Gutmann, J.}, year={2021} }
LibreCat
2021 | Journal Article | LibreCat-ID: 24456 | 
@article{Rohlfing_Cimiano_Scharlau_Matzner_Buhl_Buschmeier_Esposito_Grimminger_Hammer_Haeb-Umbach_et al._2021, title={Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems}, volume={13}, DOI={10.1109/tcds.2020.3044366}, number={3}, journal={IEEE Transactions on Cognitive and Developmental Systems}, author={Rohlfing, Katharina J. and Cimiano, Philipp and Scharlau, Ingrid and Matzner, Tobias and Buhl, Heike M. and Buschmeier, Hendrik and Esposito, Elena and Grimminger, Angela and Hammer, Barbara and Haeb-Umbach, Reinhold and et al.}, year={2021}, pages={717–728} }
LibreCat
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| DOI
2021 | Journal Article | LibreCat-ID: 45724
@article{Henderson_Steinhoff_Harmeling_Palmatier_2021, title={Customer Inertia Marketing}, volume={49}, DOI={http://dx.doi.org/10.1007/s11747-020-00744-0}, number={2}, journal={Journal of the Academy of Marketing Science}, author={Henderson, C. M. and Steinhoff, Lena and Harmeling, C. M. and Palmatier, R. W.}, year={2021}, pages={350–373} }
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 45725
@article{Kim_Steinhoff_Palmatier_2021, title={An Emerging Theory of Loyalty Program Dynamics}, volume={49}, DOI={10.1007/s11747-020-00719-1}, number={1}, journal={Journal of the Academy of Marketing Science}, author={Kim, J. J. and Steinhoff, Lena and Palmatier, R. W.}, year={2021}, pages={71–95} }
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 45722
@article{Steinhoff_Palmatier_2021, title={Commentary: Opportunities and Challenges of Technology in Relationship Marketing}, volume={29}, DOI={https://doi.org/10.1016/j.ausmj.2020.07.003}, number={2}, journal={Australasian Marketing Journal}, author={Steinhoff, Lena and Palmatier, R. W.}, year={2021}, pages={111–117} }
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 45723
@article{Steinhoff_Zondag_2021, title={Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages}, volume={129}, DOI={10.1016/j.jbusres.2021.02.016}, journal={Journal of Business Research}, author={Steinhoff, Lena and Zondag, M. M.}, year={2021}, pages={70–82} }
LibreCat
| DOI
2021 | Conference Paper | LibreCat-ID: 45741
@inproceedings{Alberternst_Steinhoff_Eggert_Giesler_2021, title={Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together}, booktitle={2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg}, author={Alberternst, B. and Steinhoff, Lena and Eggert, A. and Giesler, M.}, year={2021} }
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