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724 Publications


2022 | Journal Article | LibreCat-ID: 45720
Customer Engagement in International Markets
L. Steinhoff, J. (S. ) Liu, X. Li, R.W. Palmatier, Journal of International Marketing 31 (2022) 1–31.
LibreCat | DOI
 

2022 | Journal Article | LibreCat-ID: 51210
Assistant nurses and orientation to care robot use in three European countries
O. Tuisku, R.-M. Johansson-Pajala, J.A. Hoppe, S. Pekkarinen, L. Hennala, K. Thommes, C. Gustafsson, H. Melkas, Behaviour & Information Technology 42 (2022) 758–774.
LibreCat | DOI
 

2022 | Journal Article | LibreCat-ID: 46662
Strategic emphasis on service-based business models during the corona crisis: Are customer solutions a curse or blessing for manufacturing firms?
R. Akalan, A. Eggert, E. Böhm, Journal of Service Management Research 6 (2022) 47–63.
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2022 | Journal Article | LibreCat-ID: 46668
Digital technology usage as a driver of servitization paths in manufacturing industries
A. Eggert, L. Harrmann, E. Böhm, EMAC Annual Conference, Budapest, Hungary (2022).
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2022 | Conference Paper | LibreCat-ID: 46669
Should manufacturers publish online reviews in their own online shops?
K. Kessing, I. Garnefeld, E. Böhm, in: EMAC Annual Conference, Budapest, Hungary, 2022.
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2022 | Journal Article | LibreCat-ID: 46661
Servitization in the manufacturing industry: Where do we stand? Where do we come from?
R. Akalan, E. Böhm, A. Eggert, Journal of Service Management Research 6 (2022) 204–213.
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2022 | Journal Article | LibreCat-ID: 46634
The ambivalent role of monetary sales incentives in service innovation selling
S. Alavi, E. Böhm, J. Habel, J. Wieseke, C. Schmitz, F. Brüggemann, Journal of Product Innovation Management 39 (2022) 445–463.
LibreCat | DOI
 

2022 | Journal Article | LibreCat-ID: 56160
Erkenntnisse von Arbeitgeberbewertungen: Potenzial von Atmosphäre und Arbeitsplätzen
K. Radermacher, E.M. Herdejürgen, PERSONALquarterly 74 (2022) 24–33.
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2022 | Report | LibreCat-ID: 56163
Erkenntnisse aus Arbeitgeberbewertungen: Das Potential von Arbeitsatmosphäre und Arbeitsplatzgestaltung für die Weiterempfehlungsbereitschaft
K. Radermacher, E.M. Herdejürgen, Erkenntnisse aus Arbeitgeberbewertungen: Das Potential von Arbeitsatmosphäre und Arbeitsplatzgestaltung für die Weiterempfehlungsbereitschaft, Industrieverband Büro und Arbeitswelt e.V. (IBA), Wiesbaden, 2022.
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2022 | Journal Article | LibreCat-ID: 44638
When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty
J.A. Hoppe, O. Tuisku, R.-M. Johansson-Pajala, S. Pekkarinen, L. Hennala, C. Gustafsson, H. Melkas, K. Thommes, Computers in Human Behavior Reports 9 (2022).
LibreCat | DOI
 

2022 | Journal Article | LibreCat-ID: 46660
Exploring the customer journey of voice commerce: A research agenda
E. Böhm, A. Eggert, I. Garnefeld, H. Holzmüller, T. Schaefers, L. Steinhoff, D. Woisetschläger, SMR - Journal of Service Management Research 6 (2022) 216–231.
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2021 | Dissertation | LibreCat-ID: 24886
Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics
D. van Straaten, Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics, 2021.
LibreCat | DOI
 

2021 | Book Chapter | LibreCat-ID: 24371
The relationship between talent management and individual and organizational performance
B. Krebs, M.C. Wehner, in: I. Tarique (Ed.), The Routledge Companion to Talent Management, Routledge, New York, NY, 2021, pp. 539–555.
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2021 | Book Chapter | LibreCat-ID: 24375
HR-Manager als Intrapreneure
B. Wach, B. Krebs, R. Kabst, in: K. Schwuchow, J. Gutmann (Eds.), HR-Trends 2021, Haufe-Lexware, Freiburg, 2021.
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2021 | Journal Article | LibreCat-ID: 24456 | OA
Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems
K.J. Rohlfing, P. Cimiano, I. Scharlau, T. Matzner, H.M. Buhl, H. Buschmeier, E. Esposito, A. Grimminger, B. Hammer, R. Haeb-Umbach, I. Horwath, E. Hüllermeier, F. Kern, S. Kopp, K. Thommes, A.-C. Ngonga Ngomo, C. Schulte, H. Wachsmuth, P. Wagner, B. Wrede, IEEE Transactions on Cognitive and Developmental Systems 13 (2021) 717–728.
LibreCat | Files available | DOI
 

2021 | Journal Article | LibreCat-ID: 45724
Customer Inertia Marketing
C.M. Henderson, L. Steinhoff, C.M. Harmeling, R.W. Palmatier, Journal of the Academy of Marketing Science 49 (2021) 350–373.
LibreCat | DOI
 

2021 | Journal Article | LibreCat-ID: 45725
An Emerging Theory of Loyalty Program Dynamics
J.J. Kim, L. Steinhoff, R.W. Palmatier, Journal of the Academy of Marketing Science 49 (2021) 71–95.
LibreCat | DOI
 

2021 | Journal Article | LibreCat-ID: 45722
Commentary: Opportunities and Challenges of Technology in Relationship Marketing
L. Steinhoff, R.W. Palmatier, Australasian Marketing Journal 29 (2021) 111–117.
LibreCat | DOI
 

2021 | Journal Article | LibreCat-ID: 45723
Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages
L. Steinhoff, M.M. Zondag, Journal of Business Research 129 (2021) 70–82.
LibreCat | DOI
 

2021 | Conference Paper | LibreCat-ID: 45741
Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together
B. Alberternst, L. Steinhoff, A. Eggert, M. Giesler, in: 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg, 2021.
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