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715 Publications
2021 | Journal Article | LibreCat-ID: 45723
Steinhoff, L., & Zondag, M. M. (2021). Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages. Journal of Business Research, 129, 70–82. https://doi.org/10.1016/j.jbusres.2021.02.016
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| DOI
2021 | Conference Paper | LibreCat-ID: 45741
Alberternst, B., Steinhoff, L., Eggert, A., & Giesler, M. (2021). Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together. 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg. 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg.
LibreCat
2021 | Conference Paper | LibreCat-ID: 45740
Alberternst, B., Eggert, A., Steinhoff, L., & Giesler, M. (2021). Understanding and Measuring Consumer Solidarity as a Collective Bond. Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid. Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid.
LibreCat
2021 | Journal Article | LibreCat-ID: 17860
Beverungen, D., Kundisch, D., & Wünderlich, N. (2021). Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers. Journal of Service Management, 32(4), 507–532. https://doi.org/10.1108/JOSM-03-2020-0066
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| DOI
2021 | Journal Article | LibreCat-ID: 21289
Kaimann, D., Tanneberg, I., & Cox, J. (2021). “I will survive”: Online streaming and the chart survival of music tracks. Managerial and Decision Economics, 42(1), 3–20. https://doi.org/10.1002/mde.3226
LibreCat
| DOI
2021 | Conference Paper | LibreCat-ID: 46670
Harrmann, L., Böhm, E., & Eggert, A. (2021). Exploring the paths towards service growth in manufacturing companies. 2021 AMA Winter Academic Conference. 2021 AMA Winter Academic Conference.
LibreCat
2021 | Journal Article | LibreCat-ID: 41338
Salonen, A., Terho, H., Böhm, E., Virtanen, A., & Rajala, R. (2021). Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions. Journal of the Academy of Marketing Science, 49(1), 139–163. https://doi.org/10.1007/s11747-020-00729-z
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| DOI
2021 | Journal Article | LibreCat-ID: 41337
Garnefeld, I., Krah, T., Böhm, E., & Gremler, D. D. (2021). Online reviews generated through product testing: can more favorable reviews be enticed with free products? Journal of the Academy of Marketing Science, 49(4), 703–722. https://doi.org/10.1007/s11747-021-00770-6
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 46635
Schaefers, T., Ruffer, S., & Böhm, E. (2021). Outcome-based contracting from the customers’ perspective: A means-end chain analytical exploration. Industrial Marketing Management, 93, 466–481. https://doi.org/10.1016/j.indmarman.2020.06.002
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| DOI
2020 | Conference Paper | LibreCat-ID: 24373
Krebs, B. (2020). Antecedents and Performance Consequences of High-Potential Scheme Use. Academy of Management Proceedings, 1(21233).
LibreCat
2020 | Journal Article | LibreCat-ID: 21126
Pekkarinen, S., Hennala, L., Tuisku, O., Gustafsson, C., Johansson-Pajala, R.-M., Thommes, K., … Melkas, H. (2020). Care robots in society: Knowledge and orientation needs. Gerontechnology. https://doi.org/10.4017/gt.2020.19.s.69664
LibreCat
| DOI
2020 | Journal Article | LibreCat-ID: 21127
Johansson-Pajala, R.-M., Thommes, K., Hoppe, J. A., Tuisku, O., Hennala, L., Pekkarinen, S., … Gustafsson, C. (2020). The need for care robot orientation in elder care services. Gerontechnology. https://doi.org/10.4017/gt.2020.19.s.69574
LibreCat
| DOI
2020 | Journal Article | LibreCat-ID: 21287
Kaimann, D. (2020). Behind the Review Curtain: Decomposition of Online Consumer Ratings in Peer-to-Peer Markets. Sustainability, 12(15). https://doi.org/10.3390/su12156185
LibreCat
| DOI
2020 | Journal Article | LibreCat-ID: 17361
Johansson-Pajala, R.-M., Thommes, K., Hoppe, J. A., Tuisku, O., Hennala, L., Pekkarinen, S., … Gustafsson, C. (2020). Care Robot Orientation: What, Who and How? Potential Users` Perceptions. International Journal of Social Robotics, 1–15. https://doi.org/10.1007/s12369-020-00619-y
LibreCat
| DOI
2020 | Journal Article | LibreCat-ID: 17366
Hoppe, J. A., Johansson-Pajala, R.-M., Gustafsson, C., Melkas, H., Tusku, O., Pekkarinen, S., & Hennala, L. (n.d.). Technologieorientierung zu Assistenzrobotik – Welche Akzeptanz besteht bei der Einführung von Assistenzrobotik für die Pflege älterer Menschen? Industrie 4.0 Management, 2.
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2020 | Book Chapter | LibreCat-ID: 17367 | 
Hoppe, J. A., Johansson-Pajala, R.-M., Gustafsson, C., Melkas, H., Tusku, O., Pekkarinen, S., … Thommes, K. (2020). Assistive robots in care: Expectations and perceptions of older people. In J. Haltaufderheide, J. Hovemann, & J. Vollmann (Eds.), Aging between Participation and Simulation - Ethical Dimensions of Socially Assistive Technologies in elderly care (pp. 139–156). Berlin / Boston: De Gruyter. https://doi.org/10.1515/9783110677485-009
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| DOI
| Download (ext.)
2020 | Journal Article | LibreCat-ID: 20882
Hoffmann, C., & Thommes, K. (2020). Can digital feedback increase employee performance and energy efficiency in firms? Evidence from a field experiment. Journal of Economic Behavior & Organization, 49–65. https://doi.org/10.1016/j.jebo.2020.09.034
LibreCat
| DOI
2020 | Journal Article | LibreCat-ID: 20883
Grund, C., Harbring, C., Thommes, K., & Tilkes, K. R. (2020). Decisions on Extending Group Membership—Evidence from a Public Good Experiment. Games. https://doi.org/10.3390/g11040061
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| DOI
2020 | Journal Article | LibreCat-ID: 4627
Kaimann, D. (2020). Ancillary market signaling: A two-stage model of economic reputation on ancillary market success. Applied Economics Letters, 27(16), 1366–1370. https://doi.org/10.1080/13504851.2019.1683136
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| DOI
2020 | Conference Paper | LibreCat-ID: 16116
Purrmann, M., & Wünderlich, N. (2020). How to Build Trust on Peer-to-Peer Platforms: An Investigation of the Antecedents of Peer and Platform Trust. In Proceedings of the 2020 AMA Winter Academic Conference. San Diego, CA, USA.
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