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724 Publications
2022 | Journal Article | LibreCat-ID: 51210
Tuisku, Outi, Rose-Marie Johansson-Pajala, Julia Amelie Hoppe, Satu Pekkarinen, Lea Hennala, Kirsten Thommes, Christine Gustafsson, and Helinä Melkas. “Assistant Nurses and Orientation to Care Robot Use in Three European Countries.” Behaviour & Information Technology 42, no. 6 (2022): 758–74. https://doi.org/10.1080/0144929x.2022.2042736.
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| DOI
2022 | Journal Article | LibreCat-ID: 46662
Akalan, R., A. Eggert, and Eva Böhm. “Strategic Emphasis on Service-Based Business Models during the Corona Crisis: Are Customer Solutions a Curse or Blessing for Manufacturing Firms?” Journal of Service Management Research 6, no. 1 (2022): 47–63.
LibreCat
2022 | Journal Article | LibreCat-ID: 46668
Eggert, A., L. Harrmann, and Eva Böhm. “Digital Technology Usage as a Driver of Servitization Paths in Manufacturing Industries.” EMAC Annual Conference, Budapest, Hungary, 2022.
LibreCat
2022 | Conference Paper | LibreCat-ID: 46669
Kessing, K., I. Garnefeld, and Eva Böhm. “Should Manufacturers Publish Online Reviews in Their Own Online Shops?” In EMAC Annual Conference, Budapest, Hungary, 2022.
LibreCat
2022 | Journal Article | LibreCat-ID: 46661
Akalan, R., Eva Böhm, and A. Eggert. “Servitization in the Manufacturing Industry: Where Do We Stand? Where Do We Come From?” Journal of Service Management Research 6, no. 3 (2022): 204–13.
LibreCat
2022 | Journal Article | LibreCat-ID: 46634
Alavi, Sascha, Eva Böhm, Johannes Habel, Jan Wieseke, Christian Schmitz, and Felix Brüggemann. “The Ambivalent Role of Monetary Sales Incentives in Service Innovation Selling.” Journal of Product Innovation Management 39, no. 3 (2022): 445–63. https://doi.org/10.1111/jpim.12600.
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| DOI
2022 | Journal Article | LibreCat-ID: 56160
Radermacher, Katharina, and Enja Marie Herdejürgen. “ Erkenntnisse von Arbeitgeberbewertungen: Potenzial von Atmosphäre und Arbeitsplätzen.” PERSONALquarterly 74, no. 1 (2022): 24–33.
LibreCat
2022 | Report | LibreCat-ID: 56163
Radermacher, Katharina, and Enja Marie Herdejürgen. Erkenntnisse aus Arbeitgeberbewertungen: Das Potential von Arbeitsatmosphäre und Arbeitsplatzgestaltung für die Weiterempfehlungsbereitschaft. IBA-Studien. Wiesbaden: Industrieverband Büro und Arbeitswelt e.V. (IBA), 2022.
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2022 | Journal Article | LibreCat-ID: 44638
Hoppe, Julia Amelie, Outi Tuisku, Rose-Marie Johansson-Pajala, Satu Pekkarinen, Lea Hennala, Christine Gustafsson, Helinä Melkas, and Kirsten Thommes. “When Do Individuals Choose Care Robots over a Human Caregiver? Insights from a Laboratory Experiment on Choices under Uncertainty.” Computers in Human Behavior Reports 9 (2022). https://doi.org/10.1016/j.chbr.2022.100258.
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| DOI
2022 | Journal Article | LibreCat-ID: 46660
Böhm, Eva, A. Eggert, I. Garnefeld, H. Holzmüller, T Schaefers, Lena Steinhoff, and D. Woisetschläger. “Exploring the Customer Journey of Voice Commerce: A Research Agenda.” SMR - Journal of Service Management Research 6, no. 4 (2022): 216–31.
LibreCat
2022 | Conference Paper | LibreCat-ID: 34283
Gutt, Jana Kim, and Kirsten Thommes. “Speaking of Performance: Evaluating Team Members’ Performance with Open-Ended Audio Comments.” In Academy of Management Proceedings, 2022. https://doi.org/10.5465/AMBPP.2022.16394abstract.
LibreCat
| DOI
2021 | Dissertation | LibreCat-ID: 24886
Straaten, Dirk van. Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics, 2021. https://doi.org/10.17619/UNIPB/1-1189 .
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| DOI
2021 | Book Chapter | LibreCat-ID: 24371
Krebs, Benjamin, and Marius Claus Wehner. “The Relationship between Talent Management and Individual and Organizational Performance.” In The Routledge Companion to Talent Management, edited by Ibraiz Tarique, 539–55. New York, NY: Routledge, 2021.
LibreCat
2021 | Book Chapter | LibreCat-ID: 24375
Wach, Bernhard, Benjamin Krebs, and Rüdiger Kabst. “HR-Manager Als Intrapreneure.” In HR-Trends 2021, edited by K. Schwuchow and J. Gutmann. Freiburg: Haufe-Lexware, 2021.
LibreCat
2021 | Journal Article | LibreCat-ID: 24456 | 
Rohlfing, Katharina J., Philipp Cimiano, Ingrid Scharlau, Tobias Matzner, Heike M. Buhl, Hendrik Buschmeier, Elena Esposito, et al. “Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems.” IEEE Transactions on Cognitive and Developmental Systems 13, no. 3 (2021): 717–28. https://doi.org/10.1109/tcds.2020.3044366.
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| DOI
2021 | Journal Article | LibreCat-ID: 45724
Henderson, C. M., Lena Steinhoff, C. M. Harmeling, and R. W. Palmatier. “Customer Inertia Marketing.” Journal of the Academy of Marketing Science 49, no. 2 (2021): 350–73. http://dx.doi.org/10.1007/s11747-020-00744-0.
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| DOI
2021 | Journal Article | LibreCat-ID: 45725
Kim, J. J., Lena Steinhoff, and R. W. Palmatier. “An Emerging Theory of Loyalty Program Dynamics.” Journal of the Academy of Marketing Science 49, no. 1 (2021): 71–95. https://doi.org/10.1007/s11747-020-00719-1.
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 45722
Steinhoff, Lena, and R. W. Palmatier. “Commentary: Opportunities and Challenges of Technology in Relationship Marketing.” Australasian Marketing Journal 29, no. 2 (2021): 111–17. https://doi.org/10.1016/j.ausmj.2020.07.003.
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 45723
Steinhoff, Lena, and M. M. Zondag. “Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages.” Journal of Business Research 129 (2021): 70–82. https://doi.org/10.1016/j.jbusres.2021.02.016.
LibreCat
| DOI
2021 | Conference Paper | LibreCat-ID: 45741
Alberternst, B., Lena Steinhoff, A. Eggert, and M. Giesler. “Consumer Solidarity: A Social-System Perspective on the Glue That Holds Society Together.” In 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg, 2021.
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