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29 Publications
2014 | Conference Abstract | LibreCat-ID: 3541
@inproceedings{Rötzmeier-Keuper_Wünderlich_2014, title={ Interdependent Relationships Between and among Service Providers and Customer Collectives.}, booktitle={Proceedings of the AMA SERVSIG International Service Research Conference}, author={Rötzmeier-Keuper, Julia and Wünderlich, Nancy}, year={2014} }
LibreCat
2014 | Journal Article | LibreCat-ID: 5714
@article{Schumann_Wünderlich_Evanschitzky_2014, title={Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits.}, volume={90}, number={1}, journal={Journal of Retailing}, publisher={Elsevier}, author={Schumann, Jan H and Wünderlich, Nancy and Evanschitzky, Heiner}, year={2014}, pages={111–118} }
LibreCat
2013 | Journal Article | LibreCat-ID: 5715
@article{Wünderlich_Wangenheim_Bitner_2013, title={High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services.}, volume={16}, number={1}, journal={Journal of Service Research}, publisher={SAGE Publications Sage CA: Los Angeles, CA}, author={Wünderlich, Nancy and Wangenheim, Florian V and Bitner, Mary Jo}, year={2013}, pages={3–20} }
LibreCat
2012 | Journal Article | LibreCat-ID: 5716
@article{Evanschitzky_Wangenheim_Wünderlich_2012, title={Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.}, volume={88}, number={3}, journal={Journal of Retailing}, publisher={Elsevier}, author={Evanschitzky, Heiner and Wangenheim, Florian v and Wünderlich, Nancy}, year={2012}, pages={356–366} }
LibreCat
2012 | Journal Article | LibreCat-ID: 5717
@article{Schumann_Wünderlich_Zimmer_2012, title={Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.}, volume={64}, number={2}, journal={Schmalenbach Business Review}, publisher={Springer}, author={Schumann, Jan H and Wünderlich, Nancy and Zimmer, Marcus S}, year={2012}, pages={141–165} }
LibreCat
2012 | Journal Article | LibreCat-ID: 5718
@article{Schumann_Wünderlich_Wangenheim_2012, title={Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.}, volume={32}, number={2}, journal={Technovation}, publisher={Elsevier}, author={Schumann, Jan H and Wünderlich, Nancy and Wangenheim, Florian}, year={2012}, pages={133–143} }
LibreCat
2011 | Journal Article | LibreCat-ID: 5719
@article{Wünderlich_Schumann_Wangenheim_Holzmüller_2011, title={Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben.}, volume={81}, number={9}, journal={Zeitschrift für Betriebswirtschaft}, publisher={Springer}, author={Wünderlich, Nancy and Schumann, Jan H and Wangenheim, Florian v and Holzmüller, Hartmut H}, year={2011}, pages={977–1001} }
LibreCat
2010 | Book (Editor) | LibreCat-ID: 5720
@book{Ackermann_Wünderlich_Wangenheim_2010, place={München}, title={Geschäftsmodelle in virtuellen Spielwelten}, publisher={Books on Demand}, year={2010} }
LibreCat
2009 | Book | LibreCat-ID: 5721
@book{Wünderlich_2009, place={Wiesbaden}, edition={1}, title={Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings}, publisher={Springer Gabler}, author={Wünderlich, Nancy}, year={2009} }
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