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3638 Publications


2017 | Journal Article | LibreCat-ID: 4838
A. Eggert, E. Boehm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” Journal of Service Management, no. 3, pp. 476--498, 2017.
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2017 | Journal Article | LibreCat-ID: 4840
E. Boehm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option for manufacturing companies with deteriorating financial performance?,” Industrial Marketing Management, pp. 101--111, 2017.
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2017 | Conference Paper | LibreCat-ID: 49
T. John, D. Kundisch, and D. Szopinski, “Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions,” in Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea, 2017.
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2017 | Book (Editor) | LibreCat-ID: 4908
S. Helm, B. Günter, and A. Eggert, Eds., Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden, 2017.
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2017 | Journal Article | LibreCat-ID: 4933
F. v Wangenheim, N. V. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” Journal of Business Research, no. 79, pp. 181--188, 2017.
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2017 | Book Chapter | LibreCat-ID: 4941
A. Eggert, “Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration,” in Kundenwert, Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 37–51.
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2017 | Book Chapter | LibreCat-ID: 4942
S. Helm, B. Günter, and A. Eggert, “Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen,” in Kundenwert, Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 3–34.
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2017 | Journal Article | LibreCat-ID: 4947
F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” Journal of Business Research, no. 79, pp. 181--188, 2017.
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2017 | Journal Article | LibreCat-ID: 4949
B. Larivière et al., “‘Service Encounter 2.0’: An investigation into the roles of technology, employees and customers,” Journal of Business Research, no. 79, pp. 238--246, 2017.
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2017 | Conference Paper | LibreCat-ID: 4955
N. Wünderlich and S. Paluch, “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents,” in Proceedings of the 38th International Conference on Information Systems (ICIS 2017), Seoul, Korea, 2017.
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2017 | Conference Paper | LibreCat-ID: 4956
I. Teßmer, M. Olsson, A. Gustafsson, and N. Wünderlich, “How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances,” in Proceedings of the 2017 Frontiers in Service Conference, New York City, USA, 2017.
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2017 | Journal Article | LibreCat-ID: 4966
C. Grund and K. Thommes, “The Role of Contract Types for Employees’ Public Service Motivation,” Schmalenbach Business Review, no. 4, pp. 377--398, 2017.
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2017 | Conference Paper | LibreCat-ID: 4987
J. Klabuhn and K. Thommes, “Age diversity and its effects on team performance,” in Academy of Management Proceedings, 2017, no. 1, p. 15119.
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2017 | Book Chapter | LibreCat-ID: 7454
P. Frehe and H.-H. Kremer, “Inklusive Bildung zwischen Beruflichkeit und Subjektorientierung - Eine Analyse ausbildungsvorbereitender Bildungsgänge,” in Potenzialorientierte Förderung in den Fachdidakten, M. Veber, R. Benölken, and M. Pfitzner, Eds. 2017.
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2017 | Bachelorsthesis | LibreCat-ID: 86
L. Niggemeyer, Kartellabsprachen und vertikale Preisbindungen - Eine wettbewerbspolitische Analyse am Bespiel der Lebensmittelindustrie in Deutschland. Universität Paderborn, 2017.
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2017 | Journal Article | LibreCat-ID: 8877
M. Beutner and F. A. Rüscher, “Acceptance of Mobile Learning at SMEs of the Service Sector,” Proceedings of the 13th International Conference Mobile Learning 2017, pp. 63–72, 2017.
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2017 | Journal Article | LibreCat-ID: 8878
M. Beutner and F. A. Rüscher, “Die Unterstützung von Entrepreneurship im Kultur- und Kreativsektor durch Berufsbildung,” Kölner Zeitschrift für Wirtschaft und Pädagogik, pp. 3–34, 2017.
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2017 | Journal Article | LibreCat-ID: 8879
M. Beutner and F. A. Rüscher, “Green Economy und Green Entrepreneurship fördern – GET-UP Ergebnisse,” Kölner Zeitschrift für Wirtschaft und Pädagogik, pp. 35–62, 2017.
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2017 | Journal Article | LibreCat-ID: 8881
M. Beutner, D. Eggert, and F. A. Rüscher, “YES – Ein Online Gruppen-Deck-Card-Game zu European Citizenship,” Hochschultage 2017, pp. 1–16, 2017.
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2017 | Journal Article | LibreCat-ID: 8882
M. Beutner, “Aktive Feedbacklösungen im Unterricht: Das Class-Room-Response-System PINGO,” Hochschultage 2017, pp. 1–10, 2017.
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