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3638 Publications
2017 | Journal Article | LibreCat-ID: 4838
@article{Eggert_Boehm_Cramer_2017, title={Business service outsourcing in manufacturing firms: an event study}, number={3}, journal={Journal of Service Management}, author={Eggert, Andreas and Boehm, Eva and Cramer, Christina}, year={2017}, pages={476--498} }
LibreCat
2017 | Journal Article | LibreCat-ID: 4840
@article{Boehm_Eggert_Thiesbrummel_2017, title={Service transition: A viable option for manufacturing companies with deteriorating financial performance?}, journal={Industrial Marketing Management}, author={Boehm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}, year={2017}, pages={101--111} }
LibreCat
2017 | Conference Paper | LibreCat-ID: 49
@inproceedings{John_Kundisch_Szopinski_2017, title={Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions}, booktitle={Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea}, author={John, Thomas and Kundisch, Dennis and Szopinski, Daniel}, year={2017} }
LibreCat
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2017 | Book (Editor) | LibreCat-ID: 4908
@book{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert}, DOI={10.1007/978-3-658-10920-2}, publisher={Springer Fachmedien Wiesbaden}, year={2017} }
LibreCat
| DOI
2017 | Journal Article | LibreCat-ID: 4933
@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy V and Schumann, Jan H}, year={2017}, pages={181--188} }
LibreCat
2017 | Book Chapter | LibreCat-ID: 4941
@inbook{Eggert_2017, place={Wiesbaden}, title={Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration}, DOI={10.1007/978-3-658-10920-2_2}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Eggert, Andreas}, year={2017}, pages={37–51} }
LibreCat
| DOI
2017 | Book Chapter | LibreCat-ID: 4942
@inbook{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen}, DOI={10.1007/978-3-658-10920-2_1}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Helm, Sabrina and Günter, Bernd and Eggert, Andreas}, year={2017}, pages={3–34} }
LibreCat
| DOI
2017 | Journal Article | LibreCat-ID: 4947
@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }
LibreCat
2017 | Journal Article | LibreCat-ID: 4949
@article{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title={“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers}, number={79}, journal={Journal of Business Research}, publisher={Elsevier}, author={Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne}, year={2017}, pages={238--246} }
LibreCat
2017 | Conference Paper | LibreCat-ID: 4955
@inproceedings{Wünderlich_Paluch_2017, title={A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents}, booktitle={Proceedings of the 38th International Conference on Information Systems (ICIS 2017)}, author={Wünderlich, Nancy and Paluch, Stefanie }, year={2017} }
LibreCat
2017 | Conference Paper | LibreCat-ID: 4956
@inproceedings{Teßmer_Olsson_Gustafsson_Wünderlich_2017, title={How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances}, booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Teßmer, Isabel and Olsson, Marcus and Gustafsson, Anders and Wünderlich, Nancy}, year={2017} }
LibreCat
2017 | Journal Article | LibreCat-ID: 4966
@article{Grund_Thommes_2017, title={The Role of Contract Types for Employees’ Public Service Motivation}, number={4}, journal={Schmalenbach Business Review}, author={Grund, Christian and Thommes, Kirsten}, year={2017}, pages={377--398} }
LibreCat
2017 | Conference Paper | LibreCat-ID: 4987
@inproceedings{Klabuhn_Thommes_2017, title={Age diversity and its effects on team performance}, number={1}, booktitle={Academy of Management Proceedings}, author={Klabuhn, Janny and Thommes, Kirsten}, year={2017}, pages={15119} }
LibreCat
2017 | Book Chapter | LibreCat-ID: 7454
@inbook{Frehe_Kremer_2017, title={Inklusive Bildung zwischen Beruflichkeit und Subjektorientierung - Eine Analyse ausbildungsvorbereitender Bildungsgänge}, booktitle={Potenzialorientierte Förderung in den Fachdidakten}, author={Frehe, Petra and Kremer, H.-Hugo}, editor={Veber, M. and Benölken, R. and Pfitzner, M.Editors}, year={2017} }
LibreCat
2017 | Bachelorsthesis | LibreCat-ID: 86
@book{Niggemeyer_2017, title={Kartellabsprachen und vertikale Preisbindungen - Eine wettbewerbspolitische Analyse am Bespiel der Lebensmittelindustrie in Deutschland}, publisher={Universität Paderborn}, author={Niggemeyer, Laura}, year={2017} }
LibreCat
2017 | Journal Article | LibreCat-ID: 8877
@article{Beutner_Rüscher_2017, title={Acceptance of Mobile Learning at SMEs of the Service Sector}, journal={Proceedings of the 13th International Conference Mobile Learning 2017}, publisher={IADIS Conference}, author={Beutner, Marc and Rüscher, Frederike Anna}, year={2017}, pages={63–72} }
LibreCat
2017 | Journal Article | LibreCat-ID: 8878
@article{Beutner_Rüscher_2017, title={Die Unterstützung von Entrepreneurship im Kultur- und Kreativsektor durch Berufsbildung}, journal={Kölner Zeitschrift für Wirtschaft und Pädagogik}, author={Beutner, Marc and Rüscher, Frederike Anna}, year={2017}, pages={3–34} }
LibreCat
2017 | Journal Article | LibreCat-ID: 8879
@article{Beutner_Rüscher_2017, title={Green Economy und Green Entrepreneurship fördern – GET-UP Ergebnisse}, journal={Kölner Zeitschrift für Wirtschaft und Pädagogik}, author={Beutner, Marc and Rüscher, Frederike Anna}, year={2017}, pages={35–62} }
LibreCat
2017 | Journal Article | LibreCat-ID: 8881
@article{Beutner_Eggert_Rüscher_2017, title={YES – Ein Online Gruppen-Deck-Card-Game zu European Citizenship}, journal={Hochschultage 2017}, author={Beutner, Marc and Eggert, Denise and Rüscher, Frederike Anna}, year={2017}, pages={1–16} }
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2017 | Journal Article | LibreCat-ID: 8882
@article{Beutner_2017, title={Aktive Feedbacklösungen im Unterricht: Das Class-Room-Response-System PINGO}, journal={Hochschultage 2017}, author={Beutner, Marc}, year={2017}, pages={1–10} }
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