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109 Publications


2010 | Journal Article | LibreCat-ID: 3505
Becker, Jörg, et al. “Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks.” Lecture Notes in Informatics, no. INFORMATIK 2010--- Business Process and Service Science--- Proceedings of ISSS and BPSC, 2010, pp. 63--79.
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2010 | Book | LibreCat-ID: 5070
Weddeling, Matthias, et al. Vermarktung Hybrider Leistungsbündel. Springer Berlin Heidelberg, 2010, doi:10.1007/978-3-642-12830-1.
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2010 | Report | LibreCat-ID: 5071
Institut für Normung e.V., Deutsches. PAS 1091: Schnittstellenspezifikationen Zur Integration von Sach- Und Dienstleistung. 2010.
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2010 | Conference Paper | LibreCat-ID: 3467
Becker, Jörg, et al. “Total Cost of Service Life --- Decision Support for Selecting and Orchestrating Services.” Proceedings of the IADIS Internatioal Conference E-Society 2010, edited by Piet Kommers and Pedro Isaías, 2010, pp. 322--329.
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2010 | Conference Paper | LibreCat-ID: 3463
Backhaus, Klaus, et al. “Produktivitätsbenchmarking Als Bestandteil Eines Integrierten Ansatzes Zur Vermarktung Hybrider Leistungsbündel.” 40. Jahrestagung Der Gesellschaft Für Informatik, 2010.
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2010 | Book Chapter | LibreCat-ID: 5041
Becker, Jörg, et al. “TCO-as-a-Service --- Servicebasierte Lebenszyklusrechnung Für Hybride Leistungsbündel.” Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung Und Internetisierung, edited by Jörg Becker et al., 2010, pp. 161--174, doi:10.1007/978-3-642-11859-3_10.
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2010 | Conference Paper | LibreCat-ID: 3468
Becker, Jörg, et al. “Total Costs of Service Life: The Need of Decision Support in Selecting, Comparing and Orchestrating Services.” Exploring Service Sciences, edited by Jean-Henry Morin et al., 2010, pp. 282--288, doi:10.1007/978-3-642-14319-9_25.
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2010 | Conference Paper | LibreCat-ID: 3469
Beverungen, Daniel. “Implementing Value-Driven Service Management --- Towards an IT Artifact-Based Approach for Managing Customer Solutions.” Proceedings of the 10th European Academy of Management Conference, 2010.
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2010 | Book Chapter | LibreCat-ID: 5059
Beverungen, Daniel, et al. “E-Services Im Handel --- Auffindung Und Dokumentation von Potenzialen Zur Digitalisierung von Dienstleistungen Für Hersteller Und Kunden.” Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung Und Internetisierung, edited by Jörg Becker et al., 2010, pp. 177--193, doi:10.1007/978-3-642-11859-3_11.
LibreCat | DOI
 

2010 | Journal Article | LibreCat-ID: 3503
Backhaus, Klaus, et al. “Enabling Individualized Recommendations and Dynamic Pricing of Value-Added Services through Willingness-to-Pay Data.” Electronic Markets, no. 2, 2010, pp. 131--146, doi:10.1007/s12525-010-0032-0.
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