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5 Publications
2026 | Journal Article | LibreCat-ID: 65596 | 
Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys
P. Hansmeier, P. zur Heiden, Behaviour & Information Technology (2026) 1–30.
LibreCat
| DOI
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P. Hansmeier, P. zur Heiden, Behaviour & Information Technology (2026) 1–30.
2025 | Journal Article | LibreCat-ID: 61819
Are numerical or verbal explanations of AI the key to appropriate user reliance and error detection?
J. Papenkordt, A.-C. Ngonga Ngomo, K. Thommes, Behaviour & Information Technology (2025) 1–22.
LibreCat
| DOI
J. Papenkordt, A.-C. Ngonga Ngomo, K. Thommes, Behaviour & Information Technology (2025) 1–22.
2022 | Journal Article | LibreCat-ID: 30218
Assistant nurses and orientation to care robot use in three European countries
O. Tuisku, R.-M. Johansson-Pajala, J.A. Hoppe, S. Pekkarinen, L. Hennala, K. Thommes, C. Gustafsson, H. Melkas, Behaviour & Information Technology (2022) 1–17.
LibreCat
| DOI
O. Tuisku, R.-M. Johansson-Pajala, J.A. Hoppe, S. Pekkarinen, L. Hennala, K. Thommes, C. Gustafsson, H. Melkas, Behaviour & Information Technology (2022) 1–17.
2022 | Journal Article | LibreCat-ID: 51210
Assistant nurses and orientation to care robot use in three European countries
O. Tuisku, R.-M. Johansson-Pajala, J.A. Hoppe, S. Pekkarinen, L. Hennala, K. Thommes, C. Gustafsson, H. Melkas, Behaviour & Information Technology 42 (2022) 758–774.
LibreCat
| DOI
O. Tuisku, R.-M. Johansson-Pajala, J.A. Hoppe, S. Pekkarinen, L. Hennala, K. Thommes, C. Gustafsson, H. Melkas, Behaviour & Information Technology 42 (2022) 758–774.
2022 | Journal Article | LibreCat-ID: 63778
Assistant nurses and orientation to care robot use in three European countries
O. Tuisku, R.-M. Johansson-Pajala, J.A. Hoppe, S. Pekkarinen, L. Hennala, K. Thommes, C. Gustafsson, H. Melkas, Behaviour & Information Technology 42 (2022) 758–774.
LibreCat
| DOI
O. Tuisku, R.-M. Johansson-Pajala, J.A. Hoppe, S. Pekkarinen, L. Hennala, K. Thommes, C. Gustafsson, H. Melkas, Behaviour & Information Technology 42 (2022) 758–774.