Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys
P. Hansmeier, P. zur Heiden, Behaviour & Information Technology (2026) 1–30.
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| English
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Behaviour & Information Technology
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1-30
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Hansmeier P, zur Heiden P. Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys. Behaviour & Information Technology. Published online 2026:1-30. doi:10.1080/0144929x.2026.2666280
Hansmeier, P., & zur Heiden, P. (2026). Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys. Behaviour & Information Technology, 1–30. https://doi.org/10.1080/0144929x.2026.2666280
@article{Hansmeier_zur Heiden_2026, title={Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys}, DOI={10.1080/0144929x.2026.2666280}, journal={Behaviour & Information Technology}, publisher={Informa UK Limited}, author={Hansmeier, Philipp and zur Heiden, Philipp}, year={2026}, pages={1–30} }
Hansmeier, Philipp, and Philipp zur Heiden. “Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys.” Behaviour & Information Technology, 2026, 1–30. https://doi.org/10.1080/0144929x.2026.2666280.
P. Hansmeier and P. zur Heiden, “Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys,” Behaviour & Information Technology, pp. 1–30, 2026, doi: 10.1080/0144929x.2026.2666280.
Hansmeier, Philipp, and Philipp zur Heiden. “Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys.” Behaviour & Information Technology, Informa UK Limited, 2026, pp. 1–30, doi:10.1080/0144929x.2026.2666280.
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