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4 Publications
2023 | Journal Article | LibreCat-ID: 49157
Steinhoff L, Martin KD. Putting Data Privacy Regulation into Action: The Differential Capabilities of Service Frontline Interfaces. Journal of Service Research. 2023;26(3):330-350. doi:10.1177/10946705221141925
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 41317
Steinhoff L, Martin KD. Putting Data Privacy Regulation into Action: The Differential Capabilities of Service Frontline Interfaces. Journal of Service Research. Published online 2022. doi:10.1177/10946705221141925
LibreCat
| DOI
2015 | Journal Article | LibreCat-ID: 41297
Eggert A, Steinhoff L, Garnefeld I. Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs. Journal of Service Research. 2015;18(2):210-228. doi:10.1177/1094670514566797
LibreCat
| DOI
2014 | Journal Article | LibreCat-ID: 41341
Eggert A, Hogreve J, Ulaga W, Münkhoff E. Revenue and Profit Implications of Industrial Service Strategies. Journal of Service Research. 2014;17(1):23-39. doi:10.1177/1094670513485823
LibreCat
| DOI