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4 Publications
2023 | Journal Article | LibreCat-ID: 49157
Steinhoff, L., & Martin, K. D. (2023). Putting Data Privacy Regulation into Action: The Differential Capabilities of Service Frontline Interfaces. Journal of Service Research, 26(3), 330–350. https://doi.org/10.1177/10946705221141925
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 41317
Steinhoff, L., & Martin, K. D. (2022). Putting Data Privacy Regulation into Action: The Differential Capabilities of Service Frontline Interfaces. Journal of Service Research, Article 109467052211419. https://doi.org/10.1177/10946705221141925
LibreCat
| DOI
2015 | Journal Article | LibreCat-ID: 41297
Eggert, A., Steinhoff, L., & Garnefeld, I. (2015). Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs. Journal of Service Research, 18(2), 210–228. https://doi.org/10.1177/1094670514566797
LibreCat
| DOI
2014 | Journal Article | LibreCat-ID: 41341
Eggert, A., Hogreve, J., Ulaga, W., & Münkhoff, E. (2014). Revenue and Profit Implications of Industrial Service Strategies. Journal of Service Research, 17(1), 23–39. https://doi.org/10.1177/1094670513485823
LibreCat
| DOI