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4 Publications
2023 | Journal Article | LibreCat-ID: 49157
@article{Steinhoff_Martin_2023, title={Putting Data Privacy Regulation into Action: The Differential Capabilities of Service Frontline Interfaces}, volume={26}, DOI={10.1177/10946705221141925}, number={3}, journal={Journal of Service Research}, publisher={SAGE Publications}, author={Steinhoff, Lena and Martin, Kelly D.}, year={2023}, pages={330–350} }
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 41317
@article{Steinhoff_Martin_2022, title={Putting Data Privacy Regulation into Action: The Differential Capabilities of Service Frontline Interfaces}, DOI={10.1177/10946705221141925}, number={109467052211419}, journal={Journal of Service Research}, publisher={SAGE Publications}, author={Steinhoff, Lena and Martin, Kelly D.}, year={2022} }
LibreCat
| DOI
2015 | Journal Article | LibreCat-ID: 41297
@article{Eggert_Steinhoff_Garnefeld_2015, title={Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs}, volume={18}, DOI={10.1177/1094670514566797}, number={2}, journal={Journal of Service Research}, publisher={SAGE Publications}, author={Eggert, Andreas and Steinhoff, Lena and Garnefeld, Ina}, year={2015}, pages={210–228} }
LibreCat
| DOI
2014 | Journal Article | LibreCat-ID: 41341
@article{Eggert_Hogreve_Ulaga_Münkhoff_2014, title={Revenue and Profit Implications of Industrial Service Strategies}, volume={17}, DOI={10.1177/1094670513485823}, number={1}, journal={Journal of Service Research}, publisher={SAGE Publications}, author={Eggert, Andreas and Hogreve, Jens and Ulaga, Wolfgang and Münkhoff, Eva}, year={2014}, pages={23–39} }
LibreCat
| DOI