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4 Publications
2023 | Journal Article | LibreCat-ID: 49157
L. Steinhoff and K. D. Martin, “Putting Data Privacy Regulation into Action: The Differential Capabilities of Service Frontline Interfaces,” Journal of Service Research, vol. 26, no. 3, pp. 330–350, 2023, doi: 10.1177/10946705221141925.
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 41317
L. Steinhoff and K. D. Martin, “Putting Data Privacy Regulation into Action: The Differential Capabilities of Service Frontline Interfaces,” Journal of Service Research, Art. no. 109467052211419, 2022, doi: 10.1177/10946705221141925.
LibreCat
| DOI
2015 | Journal Article | LibreCat-ID: 41297
A. Eggert, L. Steinhoff, and I. Garnefeld, “Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs,” Journal of Service Research, vol. 18, no. 2, pp. 210–228, 2015, doi: 10.1177/1094670514566797.
LibreCat
| DOI
2014 | Journal Article | LibreCat-ID: 41341
A. Eggert, J. Hogreve, W. Ulaga, and E. Münkhoff, “Revenue and Profit Implications of Industrial Service Strategies,” Journal of Service Research, vol. 17, no. 1, pp. 23–39, 2014, doi: 10.1177/1094670513485823.
LibreCat
| DOI