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4 Publications
2023 | Journal Article | LibreCat-ID: 49157
Steinhoff, Lena, and Kelly D. Martin. “Putting Data Privacy Regulation into Action: The Differential Capabilities of Service Frontline Interfaces.” Journal of Service Research, vol. 26, no. 3, SAGE Publications, 2023, pp. 330–50, doi:10.1177/10946705221141925.
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 41317
Steinhoff, Lena, and Kelly D. Martin. “Putting Data Privacy Regulation into Action: The Differential Capabilities of Service Frontline Interfaces.” Journal of Service Research, 109467052211419, SAGE Publications, 2022, doi:10.1177/10946705221141925.
LibreCat
| DOI
2015 | Journal Article | LibreCat-ID: 41297
Eggert, Andreas, et al. “Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs.” Journal of Service Research, vol. 18, no. 2, SAGE Publications, 2015, pp. 210–28, doi:10.1177/1094670514566797.
LibreCat
| DOI
2014 | Journal Article | LibreCat-ID: 41341
Eggert, Andreas, et al. “Revenue and Profit Implications of Industrial Service Strategies.” Journal of Service Research, vol. 17, no. 1, SAGE Publications, 2014, pp. 23–39, doi:10.1177/1094670513485823.
LibreCat
| DOI