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92 Publications


2013 | Journal Article | LibreCat-ID: 4700
Bridging the gap between manufacturing and service through IT-based boundary objects
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, J. Pöppelbuss, IEEE Transactions on Engineering Management (2013) 468--482.
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2013 | Journal Article | LibreCat-ID: 47907 LibreCat | DOI
 
 

2012 | Journal Article | LibreCat-ID: 4706
Beyond process monitoring: A proof-of-concept of event-driven business activity management
C. Janiesch, M. Matzner, O. Müller, Business Process Management Journal (2012) 625--643.
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2011 | Conference Paper | LibreCat-ID: 1120
SCM - A Simple, Modular and Flexible Customer Interaction Management System
J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: International Conference on Information Society (i-Society 2011), IEEE, Piscataway, NJ, USA, 2011, pp. 153–158.
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2011 | Conference Paper | LibreCat-ID: 1122 | OA
Processing Multilingual Customer Contacts via Social Media
M. Geierhos, Y.S. Lee, M. Bargel, in: H. Hedeland, T. Schmidt, K. Wörner (Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 219–222.
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2011 | Journal Article | LibreCat-ID: 1125
Customer Interaction 2.0: Adopting Social Media as Customer Service Channel
M. Geierhos, Journal of Advances in Information Technology 2 (2011) 222–233.
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2011 | Journal Article | LibreCat-ID: 4430
Weblogs zur Unterstützung der Theorie-Praxis-Integration in der Wirtschaftslehrenden-Ausbildung
T. Jenert, A. Gebhardt, R. Käser, Zeitschrift Für E-Learning 6 (2011) 17–29.
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2011 | Conference Paper | LibreCat-ID: 4707
A blueprint for event-driven business activity management
C. Janiesch, M. Matzner, O. Müller, in: Lecture Notes in Computer Science, 2011.
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2011 | Working Paper | LibreCat-ID: 47091
Versteigerungserlöse aus CO2-Zertifikaten im Spannungsfeld zwischen Bund und Ländern
A. Löschel, C. Reif, M. Kesternich, S. Koesler, D. Osberghaus, S. Korioth, Versteigerungserlöse aus CO2-Zertifikaten im Spannungsfeld zwischen Bund und Ländern, Wirtschaftsdienst 91(10), 712-716, 2011.
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2010 | Conference Paper | LibreCat-ID: 5643 | OA
An Analysis of Literature Reviews on IS Business Value: How Deficiencies in Methodology and Theory Use Resulted in Limited Effectiveness
G. Schryen, in: Proceedings of the First Scandinavian Conference on Information Systems (SCIS), 2010.
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2010 | Journal Article | LibreCat-ID: 5644 | OA
Preserving knowledge on IS business value: what literature reviews have done
G. Schryen, Business \& Information Systems Engineering (BISE) 52 (2010) 225–237.
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