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14 Publications
2024 | Conference Paper | LibreCat-ID: 48632
Koldewey C, Fichtler T, Scholtysik M, et al. Exploring Capabilities for the Smart Service Transformation in Manufacturing: Insights from Theory and Practice. In: ; 2024.
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2024 | Journal Article | LibreCat-ID: 50649
zur Heiden P, Priefer J, Beverungen D. Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System. IEEE Transactions on Engineering Management. 2024;71:3641-3655. doi:10.1109/tem.2024.3352819
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2024 | Journal Article | LibreCat-ID: 53200
Ozuna E, Steinhoff L. “Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions? Journal of Business Research. 2024;177. doi:10.1016/j.jbusres.2024.114582
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2023 | Conference Paper | LibreCat-ID: 37058
Brennig K, Müller O. More Isn’t Always Better – Measuring Customers’ Preferences for Digital Process Transparency. In: Hawaii International Conference on System Sciences. ; 2023.
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2018 | Journal Article | LibreCat-ID: 3516
Rötzmeier-Keuper J, Hendricks J, Wünderlich N, Schmitz G. Triadic relationships in the context of services for animal companions. Journal of Business Research. 2018;(85):295--303.
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2018 | Conference Paper | LibreCat-ID: 44 | 
Bäumer FS, Geierhos M. Flexible Ambiguity Resolution and Incompleteness Detection in Requirements Descriptions via an Indicator-based Configuration of Text Analysis Pipelines. In: Proceedings of the 51st Hawaii International Conference on System Sciences. ; 2018:5746-5755. doi:10125/50609
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2017 | Journal Article | LibreCat-ID: 4947
Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research. 2017;(79):181--188.
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2017 | Conference Paper | LibreCat-ID: 5829 |
Wolters D, Heindorf S, Kirchhoff J, Engels G. Linking Services to Websites by Leveraging Semantic Data. In: Altintas I, Chen S, eds. 2017 IEEE International Conference on Web Services (ICWS). IEEE; 2017. doi:10.1109/icws.2017.80
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2015 | Journal Article | LibreCat-ID: 5701
Wünderlich N, Heinonen K, Ostrom AL, et al. Futurizing” Smart Service: Implications for Service Researchers and Managers. Journal of Services Marketing. 2015;29(6/7):442-447.
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2012 | Journal Article | LibreCat-ID: 5717
Schumann JH, Wünderlich N, Zimmer MS. Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments. Schmalenbach Business Review. 2012;64(2):141-165.
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