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14 Publications
2024 | Conference Paper | LibreCat-ID: 48632
Koldewey, C., Fichtler, T., Scholtysik, M., Biehler, J., Schreiner, N., Sommer, F., Schacht, M., Kaufmann, J., Rabe, M., Sedlmeier, J., & Dumitrescu, R. (2024). Exploring Capabilities for the Smart Service Transformation in Manufacturing: Insights from Theory and Practice. Hawaii International Conference on System Sciences, Hawaii.
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2024 | Journal Article | LibreCat-ID: 50649
zur Heiden, P., Priefer, J., & Beverungen, D. (2024). Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System. IEEE Transactions on Engineering Management, 71, 3641–3655. https://doi.org/10.1109/tem.2024.3352819
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2024 | Journal Article | LibreCat-ID: 53200
Ozuna, E., & Steinhoff, L. (2024). “Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions? Journal of Business Research, 177, Article 114582. https://doi.org/10.1016/j.jbusres.2024.114582
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| DOI
2023 | Conference Paper | LibreCat-ID: 37058
Brennig, K., & Müller, O. (2023). More Isn’t Always Better – Measuring Customers’ Preferences for Digital Process Transparency. Hawaii International Conference on System Sciences. 56th Hawaii International Conference on System Sciences, Lāhainā.
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2018 | Journal Article | LibreCat-ID: 3516
Rötzmeier-Keuper, J., Hendricks, J., Wünderlich, N., & Schmitz, G. (2018). Triadic relationships in the context of services for animal companions. Journal of Business Research, (85), 295--303.
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2018 | Conference Paper | LibreCat-ID: 44 | 
Bäumer, F. S., & Geierhos, M. (2018). Flexible Ambiguity Resolution and Incompleteness Detection in Requirements Descriptions via an Indicator-based Configuration of Text Analysis Pipelines. In Proceedings of the 51st Hawaii International Conference on System Sciences (pp. 5746–5755). Big Island, Waikoloa Village. https://doi.org/10125/50609
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2017 | Journal Article | LibreCat-ID: 4947
Wangenheim, F. v, Wünderlich, N., & Schumann, J. H. (2017). Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research, (79), 181--188.
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2017 | Conference Paper | LibreCat-ID: 5829 |
Wolters, D., Heindorf, S., Kirchhoff, J., & Engels, G. (2017). Linking Services to Websites by Leveraging Semantic Data. In I. Altintas & S. Chen (Eds.), 2017 IEEE International Conference on Web Services (ICWS). IEEE. https://doi.org/10.1109/icws.2017.80
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2015 | Journal Article | LibreCat-ID: 5701
Wünderlich, N., Heinonen, K., Ostrom, A. L., Patricio, L., Sousa, R., Voss, C., & Lemmink, J. (2015). Futurizing” Smart Service: Implications for Service Researchers and Managers. Journal of Services Marketing, 29(6/7), 442–447.
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2012 | Journal Article | LibreCat-ID: 5717
Schumann, J. H., Wünderlich, N., & Zimmer, M. S. (2012). Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments. Schmalenbach Business Review, 64(2), 141–165.
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