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14 Publications
2024 | Conference Paper | LibreCat-ID: 48632
Koldewey, Christian, et al. Exploring Capabilities for the Smart Service Transformation in Manufacturing: Insights from Theory and Practice. 2024.
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2024 | Journal Article | LibreCat-ID: 50649
zur Heiden, Philipp, et al. “Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System.” IEEE Transactions on Engineering Management, vol. 71, Institute of Electrical and Electronics Engineers (IEEE), 2024, pp. 3641–55, doi:10.1109/tem.2024.3352819.
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2024 | Journal Article | LibreCat-ID: 53200
Ozuna, Edna, and Lena Steinhoff. “‘Look Me in the Eye, Customer’: How Do Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services Affect Customers’ Misbehavior Concealment Intentions?” Journal of Business Research, vol. 177, 114582, Elsevier BV, 2024, doi:10.1016/j.jbusres.2024.114582.
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2023 | Conference Paper | LibreCat-ID: 37058
Brennig, Katharina, and Oliver Müller. “More Isn’t Always Better – Measuring Customers’ Preferences for Digital Process Transparency.” Hawaii International Conference on System Sciences, 2023.
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2018 | Journal Article | LibreCat-ID: 3516
Rötzmeier-Keuper, Julia, et al. “Triadic Relationships in the Context of Services for Animal Companions.” Journal of Business Research, no. 85, Elsevier, 2018, pp. 295--303.
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2018 | Conference Paper | LibreCat-ID: 44 | 
Bäumer, Frederik Simon, and Michaela Geierhos. “Flexible Ambiguity Resolution and Incompleteness Detection in Requirements Descriptions via an Indicator-Based Configuration of Text Analysis Pipelines.” Proceedings of the 51st Hawaii International Conference on System Sciences, 2018, pp. 5746–55, doi:10125/50609.
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2017 | Journal Article | LibreCat-ID: 4947
Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79, Elsevier, 2017, pp. 181--188.
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2017 | Conference Paper | LibreCat-ID: 5829 |
Wolters, Dennis, et al. “Linking Services to Websites by Leveraging Semantic Data.” 2017 IEEE International Conference on Web Services (ICWS), edited by Ilkay Altintas and Shiping Chen, IEEE, 2017, doi:10.1109/icws.2017.80.
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2015 | Journal Article | LibreCat-ID: 5701
Wünderlich, Nancy, et al. “Futurizing” Smart Service: Implications for Service Researchers and Managers.” Journal of Services Marketing, vol. 29, no. 6/7, Emerald Group Publishing Limited, 2015, pp. 442–47.
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2012 | Journal Article | LibreCat-ID: 5717
Schumann, Jan H., et al. “Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.” Schmalenbach Business Review, vol. 64, no. 2, Springer, 2012, pp. 141–65.
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