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67 Publications
2018 | Journal Article | LibreCat-ID: 4516
Beverungen D, Lüttenberg H, Wolf V. Recombinant Service Systems Engineering. Business & Information Systems Engineering. 2018;60(5):377-391. doi:10.1007/s12599-018-0526-4
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| DOI
2017 | Conference Paper | LibreCat-ID: 2860
Beverungen D, Lüttenberg H, Wolf V. Recombinant Service System Engineering. In: Leimeister JM, Brenner W, eds. Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017). St. Gallen; 2017:136-150.
LibreCat
2017 | Journal Article | LibreCat-ID: 3490
Beverungen D, Matzner M, Janiesch C. Information systems for smart services. Information Systems and E-Business Management. 2017:781–787. doi:10.1007/s10257-017-0365-8
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| DOI
2017 | Journal Article | LibreCat-ID: 4947
Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts. Journal of Business Research. 2017;(79):181--188.
LibreCat
2017 | Journal Article | LibreCat-ID: 4949
Larivière B, Bowen D, Andreassen TW, et al. “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers. Journal of Business Research. 2017;(79):238--246.
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2017 | Conference Paper | LibreCat-ID: 9974
Hentze J, Kaul T, Grässler I, Sextro W. Integrated modeling og behavior and reliability in system development. In: ICED17, 21st International Conference on Enginieering Design. ; 2017:385-394.
LibreCat
2016 | Journal Article | LibreCat-ID: 5700
Voss C, Perks H, Sousa R, Witell L, Wünderlich N. Reflections on Context in Service Research. Journal of Service Management. 2016;27(1):30-36.
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2016 | Journal Article | LibreCat-ID: 4951
Paluch S, Wünderlich N. Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings. Journal of business Research. 2016;69(7):2424--2431.
LibreCat
2015 | Journal Article | LibreCat-ID: 5701
Wünderlich N, Heinonen K, Ostrom AL, et al. Futurizing” Smart Service: Implications for Service Researchers and Managers. Journal of Services Marketing. 2015;29(6/7):442-447.
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2015 | Journal Article | LibreCat-ID: 5703
Gustafsson A, Aksoy L, Brady MK, et al. Conducting Service Research that Matters. Journal of Services Marketing. 2015;29(6/7):425-429.
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2015 | Journal Article | LibreCat-ID: 5704
Scherer A, Wünderlich N, Von Wangenheim F. The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention. MIS Quarterly. 2015;39(1):177-200.
LibreCat
2014 | Journal Article | LibreCat-ID: 5714
Schumann JH, Wünderlich N, Evanschitzky H. Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits. Journal of Retailing. 2014;90(1):111-118.
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2014 | Journal Article | LibreCat-ID: 11861
Leutnant V, Krueger A, Haeb-Umbach R. A New Observation Model in the Logarithmic Mel Power Spectral Domain for the Automatic Recognition of Noisy Reverberant Speech. IEEE/ACM Transactions on Audio, Speech, and Language Processing. 2014;22(1):95-109. doi:10.1109/TASLP.2013.2285480
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| DOI
2014 | Journal Article | LibreCat-ID: 35906
Landhäußer S, Faas S, Treptow R. Encouraging Family and Parent Education: Program Development and Evaluation in the Federal State of Baden-Württemberg, Germany. Center for Educational Policy Studies Journal (CEPS). 2014;Vol 4(No 4). doi:https://files.eric.ed.gov/fulltext/EJ1129548.pdf
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| DOI
2013 | Journal Article | LibreCat-ID: 5715
Wünderlich N, Wangenheim FV, Bitner MJ. High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services. Journal of Service Research. 2013;16(1):3-20.
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2013 | Journal Article | LibreCat-ID: 4699
Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O, Pöppelbuss J. Designing interaction routines in service networks: A modularity and social construction-based approach. Scandinavian Journal of Information Systems. 2013;(1):17--47.
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2013 | Journal Article | LibreCat-ID: 4700
Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O, Pöppelbuss J. Bridging the gap between manufacturing and service through IT-based boundary objects. IEEE Transactions on Engineering Management. 2013;(3):468--482. doi:10.1109/TEM.2012.2214770
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| DOI
2013 | Journal Article | LibreCat-ID: 11862
Leutnant V, Krueger A, Haeb-Umbach R. Bayesian Feature Enhancement for Reverberation and Noise Robust Speech Recognition. IEEE Transactions on Audio, Speech, and Language Processing. 2013;21(8):1640-1652. doi:10.1109/TASL.2013.2258013
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| DOI
2012 | Journal Article | LibreCat-ID: 5716
Evanschitzky H, Wangenheim F v, Wünderlich N. Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops. Journal of Retailing. 2012;88(3):356-366.
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2012 | Conference Paper | LibreCat-ID: 11864 | 
Leutnant V, Krueger A, Haeb-Umbach R. A Statistical Observation Model For Noisy Reverberant Speech Features and its Application to Robust ASR. In: Signal Processing, Communications and Computing (ICSPCC), 2012 IEEE International Conference On. ; 2012.
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