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65 Publications
2017 | Conference Paper | LibreCat-ID: 2860
D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service System Engineering,” in Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), St. Gallen, Switzerland, 2017, pp. 136–150.
LibreCat
2017 | Journal Article | LibreCat-ID: 4947
F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” Journal of Business Research, no. 79, pp. 181--188, 2017.
LibreCat
2017 | Journal Article | LibreCat-ID: 4949
B. Larivière et al., “‘Service Encounter 2.0’: An investigation into the roles of technology, employees and customers,” Journal of Business Research, no. 79, pp. 238--246, 2017.
LibreCat
2017 | Conference Paper | LibreCat-ID: 9974
J. Hentze, T. Kaul, I. Grässler, and W. Sextro, “Integrated modeling og behavior and reliability in system development,” in ICED17, 21st International conference on enginieering design, 2017, pp. 385–394.
LibreCat
2016 | Journal Article | LibreCat-ID: 5700
C. Voss, H. Perks, R. Sousa, L. Witell, and N. Wünderlich, “Reflections on Context in Service Research.,” Journal of Service Management, vol. 27, no. 1, pp. 30–36, 2016.
LibreCat
2016 | Journal Article | LibreCat-ID: 4951
S. Paluch and N. Wünderlich, “Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.,” Journal of business Research, vol. 69, no. 7, pp. 2424--2431, 2016.
LibreCat
2015 | Journal Article | LibreCat-ID: 5701
N. Wünderlich et al., “Futurizing” Smart Service: Implications for Service Researchers and Managers.,” Journal of Services Marketing, vol. 29, no. 6/7, pp. 442–447, 2015.
LibreCat
2015 | Journal Article | LibreCat-ID: 5703
A. Gustafsson et al., “Conducting Service Research that Matters.,” Journal of Services Marketing, vol. 29, no. 6/7, pp. 425–429, 2015.
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2015 | Journal Article | LibreCat-ID: 5704
A. Scherer, N. Wünderlich, and F. Von Wangenheim, “The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.,” MIS Quarterly, vol. 39, no. 1, pp. 177–200, 2015.
LibreCat
2014 | Journal Article | LibreCat-ID: 5714
J. H. Schumann, N. Wünderlich, and H. Evanschitzky, “Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits.,” Journal of Retailing, vol. 90, no. 1, pp. 111–118, 2014.
LibreCat
2014 | Journal Article | LibreCat-ID: 11861
V. Leutnant, A. Krueger, and R. Haeb-Umbach, “A New Observation Model in the Logarithmic Mel Power Spectral Domain for the Automatic Recognition of Noisy Reverberant Speech,” IEEE/ACM Transactions on Audio, Speech, and Language Processing, vol. 22, no. 1, pp. 95–109, 2014.
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| DOI
2014 | Journal Article | LibreCat-ID: 35906
S. Landhäußer, S. Faas, and R. Treptow, “Encouraging Family and Parent Education: Program Development and Evaluation in the Federal State of Baden-Württemberg, Germany,” Center for Educational Policy Studies Journal (CEPS), vol. Vol 4, no. No 4, 2014, doi: https://files.eric.ed.gov/fulltext/EJ1129548.pdf.
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| DOI
2013 | Journal Article | LibreCat-ID: 5715
N. Wünderlich, F. V. Wangenheim, and M. J. Bitner, “High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services.,” Journal of Service Research, vol. 16, no. 1, pp. 3–20, 2013.
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2013 | Journal Article | LibreCat-ID: 4699
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, and J. Pöppelbuss, “Designing interaction routines in service networks: A modularity and social construction-based approach,” Scandinavian Journal of Information Systems, no. 1, pp. 17--47, 2013.
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2013 | Journal Article | LibreCat-ID: 4700
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, and J. Pöppelbuss, “Bridging the gap between manufacturing and service through IT-based boundary objects,” IEEE Transactions on Engineering Management, no. 3, pp. 468--482, 2013.
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| DOI
2012 | Journal Article | LibreCat-ID: 5716
H. Evanschitzky, F. v Wangenheim, and N. Wünderlich, “Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.,” Journal of Retailing, vol. 88, no. 3, pp. 356–366, 2012.
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2012 | Conference Paper | LibreCat-ID: 11864 | 
V. Leutnant, A. Krueger, and R. Haeb-Umbach, “A Statistical Observation Model For Noisy Reverberant Speech Features and its Application to Robust ASR,” in Signal Processing, Communications and Computing (ICSPCC), 2012 IEEE International Conference on, 2012.
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2011 | Conference Paper | LibreCat-ID: 1123 |
M. Geierhos, J.-L. Bouraoui, and P. Watrin, “Towards Multilingual Biographical Event Extraction,” in Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, Hamburg, Germany, 2011, vol. 96, pp. 45–50.
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