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2 Publications
2026 | Conference Paper | LibreCat-ID: 61310
Schäfer, Jannika Marie, Polina Rajko, Daniela Angelova, and Tilo Böhmann. “From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping.” In Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026). Maui, Hawaii, USA: Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa), 2026.
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2026 | Journal Article | LibreCat-ID: 61410 | 
Breidbach, Christoph, Casper Ferm Lars-Erik, Paul Maglio, Daniel Beverungen, Jochen Wirtz, and Alex Twigg. “Conscious Artificial Intelligence in Service.” Journal of Service Management 37, no. 4 (2026): 597–621. https://doi.org/10.1108/JOSM-12-2024-0536.
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