Exploring the customer journey of voice commerce: A research agenda
E. Böhm, A. Eggert, I. Garnefeld, H. Holzmüller, T. Schaefers, L. Steinhoff, D. Woisetschläger, SMR - Journal of Service Management Research 6 (2022) 216–231.
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Journal Article
| Published
| English
Author
Böhm, EvaLibreCat 
;
Eggert, A.;
Garnefeld, I.;
Holzmüller, H.;
Schaefers, T;
Steinhoff, LenaLibreCat;
Woisetschläger, D.
;
Eggert, A.;
Garnefeld, I.;
Holzmüller, H.;
Schaefers, T;
Steinhoff, LenaLibreCat;
Woisetschläger, D.Publishing Year
Journal Title
SMR - Journal of Service Management Research
Volume
6
Issue
4
Page
216-231
LibreCat-ID
Cite this
Böhm E, Eggert A, Garnefeld I, et al. Exploring the customer journey of voice commerce: A research agenda. SMR - Journal of Service Management Research. 2022;6(4):216-231.
Böhm, E., Eggert, A., Garnefeld, I., Holzmüller, H., Schaefers, T., Steinhoff, L., & Woisetschläger, D. (2022). Exploring the customer journey of voice commerce: A research agenda. SMR - Journal of Service Management Research, 6(4), 216–231.
@article{Böhm_Eggert_Garnefeld_Holzmüller_Schaefers_Steinhoff_Woisetschläger_2022, title={Exploring the customer journey of voice commerce: A research agenda}, volume={6}, number={4}, journal={SMR - Journal of Service Management Research}, author={Böhm, Eva and Eggert, A. and Garnefeld, I. and Holzmüller, H. and Schaefers, T and Steinhoff, Lena and Woisetschläger, D.}, year={2022}, pages={216–231} }
Böhm, Eva, A. Eggert, I. Garnefeld, H. Holzmüller, T Schaefers, Lena Steinhoff, and D. Woisetschläger. “Exploring the Customer Journey of Voice Commerce: A Research Agenda.” SMR - Journal of Service Management Research 6, no. 4 (2022): 216–31.
E. Böhm et al., “Exploring the customer journey of voice commerce: A research agenda,” SMR - Journal of Service Management Research, vol. 6, no. 4, pp. 216–231, 2022.
Böhm, Eva, et al. “Exploring the Customer Journey of Voice Commerce: A Research Agenda.” SMR - Journal of Service Management Research, vol. 6, no. 4, 2022, pp. 216–31.
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