58 Publications
2023 | Conference Paper | LibreCat-ID: 46665
Garnefeld I, Böhm E, Hanf L, Helm S. Unboxing video effectiveness – Does speech matter? In: 2023 AMA Summer Academic Conference, San Francisco, CA. ; 2023.
LibreCat
2023 | Conference Paper | LibreCat-ID: 46666
Kessing K, Garnefeld I, Böhm E. The dark and bright side of online reviews in manufacturer online shops. In: EMAC Annual Conference, Odense, Denmark. ; 2023.
LibreCat
2023 | Conference Paper | LibreCat-ID: 46667
Hanf L, Garnefeld I, Böhm E, Helm S. Stimulating engagement with unboxing videos – Does speech matter? In: EMAC Annual Conference, Odense, Denmark. ; 2023.
LibreCat
2023 | Journal Article | LibreCat-ID: 46642
Harrmann LK, Eggert A, Böhm E. Digital technology usage as a driver of servitization paths in manufacturing industries. European Journal of Marketing. 2023;57(3):834-857. doi:10.1108/ejm-11-2021-0914
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 46662
Akalan R, Eggert A, Böhm E. Strategic emphasis on service-based business models during the corona crisis: Are customer solutions a curse or blessing for manufacturing firms? Journal of Service Management Research. 2022;6(1):47-63.
LibreCat
2022 | Journal Article | LibreCat-ID: 46668
Eggert A, Harrmann L, Böhm E. Digital technology usage as a driver of servitization paths in manufacturing industries. EMAC Annual Conference, Budapest, Hungary. Published online 2022.
LibreCat
2022 | Conference Paper | LibreCat-ID: 46669
Kessing K, Garnefeld I, Böhm E. Should manufacturers publish online reviews in their own online shops? In: EMAC Annual Conference, Budapest, Hungary. ; 2022.
LibreCat
2022 | Journal Article | LibreCat-ID: 46661
Akalan R, Böhm E, Eggert A. Servitization in the manufacturing industry: Where do we stand? Where do we come from? Journal of Service Management Research. 2022;6(3):204-213.
LibreCat
2022 | Journal Article | LibreCat-ID: 46634
Alavi S, Böhm E, Habel J, Wieseke J, Schmitz C, Brüggemann F. The ambivalent role of monetary sales incentives in service innovation selling. Journal of Product Innovation Management. 2022;39(3):445-463. doi:10.1111/jpim.12600
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 46660
Böhm E, Eggert A, Garnefeld I, et al. Exploring the customer journey of voice commerce: A research agenda. Journal of Service Management. 2022;6(4):216-231.
LibreCat
2021 | Conference Paper | LibreCat-ID: 46670
Harrmann L, Böhm E, Eggert A. Exploring the paths towards service growth in manufacturing companies. In: 2021 AMA Winter Academic Conference. ; 2021.
LibreCat
2021 | Journal Article | LibreCat-ID: 41338
Salonen A, Terho H, Böhm E, Virtanen A, Rajala R. Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions. Journal of the Academy of Marketing Science. 2021;49(1):139-163. doi:10.1007/s11747-020-00729-z
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 41337
Garnefeld I, Krah T, Böhm E, Gremler DD. Online reviews generated through product testing: can more favorable reviews be enticed with free products? Journal of the Academy of Marketing Science. 2021;49(4):703-722. doi:10.1007/s11747-021-00770-6
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 46635
Schaefers T, Ruffer S, Böhm E. Outcome-based contracting from the customers’ perspective: A means-end chain analytical exploration. Industrial Marketing Management. 2021;93:466-481. doi:10.1016/j.indmarman.2020.06.002
LibreCat
| DOI
2020 | Conference Paper | LibreCat-ID: 46689
Garnefeld I, Krah T, Böhm E, Gremler DD. Do product testing programs lead to more favorable online reviews? (ausgezeichnet mit Best Paper Award). In: 2020 AMA Winter Academic Conference, San Diego, CA. ; 2020.
LibreCat
2020 | Conference Paper | LibreCat-ID: 46690
Eggert A, Böhm E, Akalan R, Gebauer H. Manufacturers’ service growth through mergers and acquisitions – An event study. In: 2020 AMA Winter Academic Conference, San Diego, CA. ; 2020.
LibreCat
2020 | Journal Article | LibreCat-ID: 46636
Böhm E, Eggert A, Terho H, Ulaga W, Haas A. Drivers and outcomes of salespersons’ value opportunity recognition competence in solution selling. Journal of Personal Selling and Sales Management. 2020;40(3):180-197. doi:10.1080/08853134.2020.1778484
LibreCat
| DOI
2019 | Conference Paper | LibreCat-ID: 46675
Eggert A, Böhm E, Akalan R, Gebauer H. Service growth by acquisition – An event study. In: 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin. ; 2019.
LibreCat
2019 | Journal Article | LibreCat-ID: 41339
Garnefeld I, Eggert A, Husemann-Kopetzky M, Böhm E. Exploring the link between payment schemes and customer fraud: a mental accounting perspective. Journal of the Academy of Marketing Science. 2019;47(4):595-616. doi:10.1007/s11747-019-00653-x
LibreCat
| DOI
2018 | Conference Paper | LibreCat-ID: 46678
Henkelmann S, Böhm E, Cramer C, Eggert A. The bright and dark side of service quality signals: A contingency perspective. In: 2018 AMA Winter Academic Conference, New Orleans, FL. ; 2018.
LibreCat
2018 | Conference Paper | LibreCat-ID: 46677
Salonen A, Terho H, Böhm E, Rajala R, Virtanen A. How to transform a product-focused salesforce to solution sales? In: 47rd EMAC Annual Conference, Glasgow, UK. ; 2018.
LibreCat
2018 | Conference Paper | LibreCat-ID: 46676
Salonen A, Terho H, Böhm E, Rajala R, Virtanen A. Engaging a product-oriented salesforce in solution sales. In: ISBM 2018 Academic Conference, Cambridge, MA. ; 2018.
LibreCat
2018 | Journal Article | LibreCat-ID: 41340
Garnefeld I, Böhm E, Klimke L, Oestreich A. I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions. Journal of the Academy of Marketing Science. 2018;46(6):1133-1147. doi:10.1007/s11747-018-0600-y
LibreCat
| DOI
2017 | Conference Paper | LibreCat-ID: 46679
Garnefeld I, Böhm E, Feider L. Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award). In: 2017 AMA Winter Academic Conference, Orlando, FL. ; 2017.
LibreCat
2017 | Conference Paper | LibreCat-ID: 46680
Cramer C, Böhm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? In: 2017 AMA Winter Academic Conference, Orlando, FL. ; 2017.
LibreCat
2017 | Journal Article | LibreCat-ID: 46638
Terho H, Eggert A, Ulaga W, Haas A, Böhm E. Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management. 2017;66:42-55. doi:10.1016/j.indmarman.2017.06.015
LibreCat
| DOI
2017 | Journal Article | LibreCat-ID: 46639
Eggert A, Böhm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. Journal of Service Management. 2017;28(3):476-498. doi:10.1108/josm-11-2016-0306
LibreCat
| DOI
2016 | Conference Paper | LibreCat-ID: 46684
Böhm E, Backhaus C, Eggert A, Pitsis T. Shedding light on outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective. In: 2016 AMA Winter Academic Conference, Las Vegas, NV. ; 2016.
LibreCat
2016 | Conference Paper | LibreCat-ID: 46683
Cramer C, Böhm E, Eggert A. Understanding service awards: Exploit the bright side, avoid the dark side (ausgezeichnet mit Best Paper Award). In: 2016 AMA Winter Academic Conference, Las Vegas, NV. ; 2016.
LibreCat
2016 | Conference Paper | LibreCat-ID: 46681
Eggert A, Böhm E, Cramer C. Business Service Outsourcing in Manufacturing Firms: An Event Study. In: International Colloquium on Relationship Marketing (ICRM), Toulouse (Nominiert Für Best Paper Award). ; 2016.
LibreCat
2016 | Conference Paper | LibreCat-ID: 46682
Cramer C, Böhm E, Eggert A. The service award paradox. In: 45rd EMAC Annual Conference, Oslo. ; 2016.
LibreCat
2016 | Journal Article | LibreCat-ID: 46663
Böhm E, Backhaus C, Eggert A, Cummins T. Understanding outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective. Journal of Strategic Contracting and Negotiation, (ausgezeichnet mit Best Paper Award). 2016;3(1-2):128-149.
LibreCat
2016 | Book Chapter | LibreCat-ID: 46664
Garnefeld I, Böhm E, Feider L. Retourenmanagement zur Steigerung des Kundenwerts. In: Günther B, Helm S, Eggert A, eds. Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen. 2nd ed. ; 2016.
LibreCat
2016 | Journal Article | LibreCat-ID: 46640
Böhm E, Eggert A, Thiesbrummel C. Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management. 2016;60(1):101-111. doi:10.1016/j.indmarman.2016.04.007
LibreCat
| DOI
2015 | Conference Paper | LibreCat-ID: 46686
Feider L, Garnefeld I, Böhm E. Threatening customers not to return – An effective strategy for online retailers? In: 44th EMAC Annual Conference, Leuven. ; 2015.
LibreCat
2015 | Conference Paper | LibreCat-ID: 46688
Eggert A, Böhm E, Cramer C. Stock market reactions to customer service outsourcing in manufacturing firms. In: 2015 AMA Winter Academic Conference, San Antonio, TX. ; 2015.
LibreCat
2015 | Conference Paper | LibreCat-ID: 46687
Böhm E, Eggert A, Terho H, Ulaga W, Haas A. Recognizing value creation opportunities in business markets. In: 2015 AMA Winter Academic Conference, San Antonio, TX. ; 2015.
LibreCat
2015 | Conference Paper | LibreCat-ID: 46685
Eggert A, Böhm E, Cramer C. Stock market reactions to business service outsourcing in manufacturing firms. In: 44th EMAC Annual Conference, Leuven. ; 2015.
LibreCat
2014 | Conference Paper | LibreCat-ID: 46695
Eggert A, Münkhoff E, Thiesbrummel C. Service transition: A viable option for manufacturing companies with declining financial performance? In: 43rd EMAC Annual Conference, Valencia. ; 2014.
LibreCat
2014 | Conference Paper | LibreCat-ID: 46692
Kanuri V, Münkhoff E, Scheer LK. Service transition versus service infusion: Different pathways to success for service-oriented manufacturers? In: ISBM 2014 Academic Conference, San Francisco, CA. ; 2014.
LibreCat
2014 | Conference Paper | LibreCat-ID: 46693
Münkhoff E, Eggert A, Terho H, Haas A, Ulaga W. Salespersons’ solution crafting capability: A knowledge-based perspective. In: ISBM 2014 Academic Conference, San Francisco, CA. ; 2014.
LibreCat
2014 | Conference Paper | LibreCat-ID: 46694
Eggert A, Haas A, Terho H, Ulaga W, Münkhoff E. Selling value in business markets: Why a powerful idea often fails. In: ISBM 2014 Academic Conference, San Francisco, CA. ; 2014.
LibreCat
2014 | Journal Article | LibreCat-ID: 41341
Eggert A, Hogreve J, Ulaga W, Münkhoff E. Revenue and Profit Implications of Industrial Service Strategies. Journal of Service Research. 2014;17(1):23-39. doi:10.1177/1094670513485823
LibreCat
| DOI
2013 | Conference Paper | LibreCat-ID: 46697
Garnefeld I, Münkhoff E, Raum K. Threat and normative appeals to reduce product returns in online retailing – An effective marketing practice? In: 42nd EMAC Annual Conference, Istanbul. ; 2013.
LibreCat
2013 | Conference Paper | LibreCat-ID: 46696
Münkhoff E, Garnefeld I, Bruns A. How to prolong a sales promotion – Ex-post time extension versus reframing. In: 42nd EMAC Annual Conference, Istanbul. ; 2013.
LibreCat
2013 | Book | LibreCat-ID: 46643
Münkhoff E. Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen. Springer Gabler; 2013. doi:10.1007/978-3-658-02122-1
LibreCat
| DOI
2012 | Conference Paper | LibreCat-ID: 46698
Garnefeld I, Münkhoff E, Bruns A. I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions. In: 2012 AMA Summer Academic Conference, Chicago, IL. ; 2012.
LibreCat
2012 | Conference Paper | LibreCat-ID: 46699
Eggert A, Münkhoff E, Thiesbrummel C. Growing with industrial services – A configurational approach (ausgezeichnet mit Best Paper Award). In: 2012 AMA Winter Academic Conference, St. Petersburg, FL. ; 2012.
LibreCat
2011 | Conference Paper | LibreCat-ID: 46702
Eggert A, Hogreve J, Ulaga W, Münkhoff E. Assessing the long-term effect of industrial services on firm profitability: The moderating impact of product innovations (ausgezeichnet mit Best Overall Conference Paper Award). In: 2011 AMA Winter Academic Conference, Austin, TX. ; 2011.
LibreCat
2011 | Conference Paper | LibreCat-ID: 46701
Eggert A, Münkhoff E, Thiesbrummel C. Service orientation of manufacturing companies: A necessary or sufficient condition for firm profitability? In: 40th EMAC Annual Conference, Ljubljana. ; 2011.
LibreCat
2011 | Conference Paper | LibreCat-ID: 46700
Münkhoff E, Garnefeld I, Bruns A. Time extension of sales promotions – How do customers react? In: 40th EMAC Annual Conference, Ljubljana. ; 2011.
LibreCat
2011 | Journal Article | LibreCat-ID: 46641
Eggert A, Hogreve J, Ulaga W, Münkhoff E. Industrial services, product innovations, and firm profitability: A multiple-group latent growth curve analysis. Industrial Marketing Management. 2011;40(5):661-670. doi:10.1016/j.indmarman.2011.05.007
LibreCat
| DOI
2010 | Conference Paper | LibreCat-ID: 46705
Eggert A, Hogreve J, Ulaga W, Münkhoff E. Industrial services, product innovations, and firm profitability: A longitudinal analysis. In: Frontiers Pre-Conference on Service and Solution Innovation, Karlstad. ; 2010.
LibreCat
2010 | Conference Paper | LibreCat-ID: 46706
Garnefeld I, Münkhoff E, Hogreve J, Eggert A. Exploring the effects of referral reward programs on satisfied and dissatisfied customers. In: 2010 AMA Winter Academic Conference, New Orleans, LA. ; 2010.
LibreCat
2010 | Conference Paper | LibreCat-ID: 46704
Eggert A, Hogreve J, Ulaga W, Münkhoff E. Disentangling the revenue and cost implications of the service transition: A latent growth analysis. In: ISBM 2010 Academic Conference, Boston, MA. ; 2010.
LibreCat
2010 | Conference Paper | LibreCat-ID: 46703
Münkhoff E, Garnefeld I, Hogreve J, Eggert A. Referral reward programs: A means for service recovery? In: 18th International Colloquium on Relationship Marketing (ICRM), Reading. ; 2010.
LibreCat
2009 | Conference Paper | LibreCat-ID: 46708
Garnefeld I, Münkhoff E, Hogreve J, Eggert A. Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior. In: 38th EMAC Annual Conference, Nantes. ; 2009.
LibreCat
2009 | Conference Paper | LibreCat-ID: 46707
Garnefeld I, Münkhoff E, Hogreve J, Eggert A. Referral reward programs: New customer acquisition by opportunism? In: 15th AMS World Marketing Congress, Oslo. ; 2009.
LibreCat
58 Publications
2023 | Conference Paper | LibreCat-ID: 46665
Garnefeld I, Böhm E, Hanf L, Helm S. Unboxing video effectiveness – Does speech matter? In: 2023 AMA Summer Academic Conference, San Francisco, CA. ; 2023.
LibreCat
2023 | Conference Paper | LibreCat-ID: 46666
Kessing K, Garnefeld I, Böhm E. The dark and bright side of online reviews in manufacturer online shops. In: EMAC Annual Conference, Odense, Denmark. ; 2023.
LibreCat
2023 | Conference Paper | LibreCat-ID: 46667
Hanf L, Garnefeld I, Böhm E, Helm S. Stimulating engagement with unboxing videos – Does speech matter? In: EMAC Annual Conference, Odense, Denmark. ; 2023.
LibreCat
2023 | Journal Article | LibreCat-ID: 46642
Harrmann LK, Eggert A, Böhm E. Digital technology usage as a driver of servitization paths in manufacturing industries. European Journal of Marketing. 2023;57(3):834-857. doi:10.1108/ejm-11-2021-0914
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 46662
Akalan R, Eggert A, Böhm E. Strategic emphasis on service-based business models during the corona crisis: Are customer solutions a curse or blessing for manufacturing firms? Journal of Service Management Research. 2022;6(1):47-63.
LibreCat
2022 | Journal Article | LibreCat-ID: 46668
Eggert A, Harrmann L, Böhm E. Digital technology usage as a driver of servitization paths in manufacturing industries. EMAC Annual Conference, Budapest, Hungary. Published online 2022.
LibreCat
2022 | Conference Paper | LibreCat-ID: 46669
Kessing K, Garnefeld I, Böhm E. Should manufacturers publish online reviews in their own online shops? In: EMAC Annual Conference, Budapest, Hungary. ; 2022.
LibreCat
2022 | Journal Article | LibreCat-ID: 46661
Akalan R, Böhm E, Eggert A. Servitization in the manufacturing industry: Where do we stand? Where do we come from? Journal of Service Management Research. 2022;6(3):204-213.
LibreCat
2022 | Journal Article | LibreCat-ID: 46634
Alavi S, Böhm E, Habel J, Wieseke J, Schmitz C, Brüggemann F. The ambivalent role of monetary sales incentives in service innovation selling. Journal of Product Innovation Management. 2022;39(3):445-463. doi:10.1111/jpim.12600
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 46660
Böhm E, Eggert A, Garnefeld I, et al. Exploring the customer journey of voice commerce: A research agenda. Journal of Service Management. 2022;6(4):216-231.
LibreCat
2021 | Conference Paper | LibreCat-ID: 46670
Harrmann L, Böhm E, Eggert A. Exploring the paths towards service growth in manufacturing companies. In: 2021 AMA Winter Academic Conference. ; 2021.
LibreCat
2021 | Journal Article | LibreCat-ID: 41338
Salonen A, Terho H, Böhm E, Virtanen A, Rajala R. Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions. Journal of the Academy of Marketing Science. 2021;49(1):139-163. doi:10.1007/s11747-020-00729-z
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 41337
Garnefeld I, Krah T, Böhm E, Gremler DD. Online reviews generated through product testing: can more favorable reviews be enticed with free products? Journal of the Academy of Marketing Science. 2021;49(4):703-722. doi:10.1007/s11747-021-00770-6
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 46635
Schaefers T, Ruffer S, Böhm E. Outcome-based contracting from the customers’ perspective: A means-end chain analytical exploration. Industrial Marketing Management. 2021;93:466-481. doi:10.1016/j.indmarman.2020.06.002
LibreCat
| DOI
2020 | Conference Paper | LibreCat-ID: 46689
Garnefeld I, Krah T, Böhm E, Gremler DD. Do product testing programs lead to more favorable online reviews? (ausgezeichnet mit Best Paper Award). In: 2020 AMA Winter Academic Conference, San Diego, CA. ; 2020.
LibreCat
2020 | Conference Paper | LibreCat-ID: 46690
Eggert A, Böhm E, Akalan R, Gebauer H. Manufacturers’ service growth through mergers and acquisitions – An event study. In: 2020 AMA Winter Academic Conference, San Diego, CA. ; 2020.
LibreCat
2020 | Journal Article | LibreCat-ID: 46636
Böhm E, Eggert A, Terho H, Ulaga W, Haas A. Drivers and outcomes of salespersons’ value opportunity recognition competence in solution selling. Journal of Personal Selling and Sales Management. 2020;40(3):180-197. doi:10.1080/08853134.2020.1778484
LibreCat
| DOI
2019 | Conference Paper | LibreCat-ID: 46675
Eggert A, Böhm E, Akalan R, Gebauer H. Service growth by acquisition – An event study. In: 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin. ; 2019.
LibreCat
2019 | Journal Article | LibreCat-ID: 41339
Garnefeld I, Eggert A, Husemann-Kopetzky M, Böhm E. Exploring the link between payment schemes and customer fraud: a mental accounting perspective. Journal of the Academy of Marketing Science. 2019;47(4):595-616. doi:10.1007/s11747-019-00653-x
LibreCat
| DOI
2018 | Conference Paper | LibreCat-ID: 46678
Henkelmann S, Böhm E, Cramer C, Eggert A. The bright and dark side of service quality signals: A contingency perspective. In: 2018 AMA Winter Academic Conference, New Orleans, FL. ; 2018.
LibreCat
2018 | Conference Paper | LibreCat-ID: 46677
Salonen A, Terho H, Böhm E, Rajala R, Virtanen A. How to transform a product-focused salesforce to solution sales? In: 47rd EMAC Annual Conference, Glasgow, UK. ; 2018.
LibreCat
2018 | Conference Paper | LibreCat-ID: 46676
Salonen A, Terho H, Böhm E, Rajala R, Virtanen A. Engaging a product-oriented salesforce in solution sales. In: ISBM 2018 Academic Conference, Cambridge, MA. ; 2018.
LibreCat
2018 | Journal Article | LibreCat-ID: 41340
Garnefeld I, Böhm E, Klimke L, Oestreich A. I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions. Journal of the Academy of Marketing Science. 2018;46(6):1133-1147. doi:10.1007/s11747-018-0600-y
LibreCat
| DOI
2017 | Conference Paper | LibreCat-ID: 46679
Garnefeld I, Böhm E, Feider L. Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award). In: 2017 AMA Winter Academic Conference, Orlando, FL. ; 2017.
LibreCat
2017 | Conference Paper | LibreCat-ID: 46680
Cramer C, Böhm E, Eggert A. Service Awards: Do They Help or Harm in Case of a Service Failure? In: 2017 AMA Winter Academic Conference, Orlando, FL. ; 2017.
LibreCat
2017 | Journal Article | LibreCat-ID: 46638
Terho H, Eggert A, Ulaga W, Haas A, Böhm E. Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action. Industrial Marketing Management. 2017;66:42-55. doi:10.1016/j.indmarman.2017.06.015
LibreCat
| DOI
2017 | Journal Article | LibreCat-ID: 46639
Eggert A, Böhm E, Cramer C. Business service outsourcing in manufacturing firms: an event study. Journal of Service Management. 2017;28(3):476-498. doi:10.1108/josm-11-2016-0306
LibreCat
| DOI
2016 | Conference Paper | LibreCat-ID: 46684
Böhm E, Backhaus C, Eggert A, Pitsis T. Shedding light on outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective. In: 2016 AMA Winter Academic Conference, Las Vegas, NV. ; 2016.
LibreCat
2016 | Conference Paper | LibreCat-ID: 46683
Cramer C, Böhm E, Eggert A. Understanding service awards: Exploit the bright side, avoid the dark side (ausgezeichnet mit Best Paper Award). In: 2016 AMA Winter Academic Conference, Las Vegas, NV. ; 2016.
LibreCat
2016 | Conference Paper | LibreCat-ID: 46681
Eggert A, Böhm E, Cramer C. Business Service Outsourcing in Manufacturing Firms: An Event Study. In: International Colloquium on Relationship Marketing (ICRM), Toulouse (Nominiert Für Best Paper Award). ; 2016.
LibreCat
2016 | Conference Paper | LibreCat-ID: 46682
Cramer C, Böhm E, Eggert A. The service award paradox. In: 45rd EMAC Annual Conference, Oslo. ; 2016.
LibreCat
2016 | Journal Article | LibreCat-ID: 46663
Böhm E, Backhaus C, Eggert A, Cummins T. Understanding outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective. Journal of Strategic Contracting and Negotiation, (ausgezeichnet mit Best Paper Award). 2016;3(1-2):128-149.
LibreCat
2016 | Book Chapter | LibreCat-ID: 46664
Garnefeld I, Böhm E, Feider L. Retourenmanagement zur Steigerung des Kundenwerts. In: Günther B, Helm S, Eggert A, eds. Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen. 2nd ed. ; 2016.
LibreCat
2016 | Journal Article | LibreCat-ID: 46640
Böhm E, Eggert A, Thiesbrummel C. Service transition: A viable option for manufacturing companies with deteriorating financial performance? Industrial Marketing Management. 2016;60(1):101-111. doi:10.1016/j.indmarman.2016.04.007
LibreCat
| DOI
2015 | Conference Paper | LibreCat-ID: 46686
Feider L, Garnefeld I, Böhm E. Threatening customers not to return – An effective strategy for online retailers? In: 44th EMAC Annual Conference, Leuven. ; 2015.
LibreCat
2015 | Conference Paper | LibreCat-ID: 46688
Eggert A, Böhm E, Cramer C. Stock market reactions to customer service outsourcing in manufacturing firms. In: 2015 AMA Winter Academic Conference, San Antonio, TX. ; 2015.
LibreCat
2015 | Conference Paper | LibreCat-ID: 46687
Böhm E, Eggert A, Terho H, Ulaga W, Haas A. Recognizing value creation opportunities in business markets. In: 2015 AMA Winter Academic Conference, San Antonio, TX. ; 2015.
LibreCat
2015 | Conference Paper | LibreCat-ID: 46685
Eggert A, Böhm E, Cramer C. Stock market reactions to business service outsourcing in manufacturing firms. In: 44th EMAC Annual Conference, Leuven. ; 2015.
LibreCat
2014 | Conference Paper | LibreCat-ID: 46695
Eggert A, Münkhoff E, Thiesbrummel C. Service transition: A viable option for manufacturing companies with declining financial performance? In: 43rd EMAC Annual Conference, Valencia. ; 2014.
LibreCat
2014 | Conference Paper | LibreCat-ID: 46692
Kanuri V, Münkhoff E, Scheer LK. Service transition versus service infusion: Different pathways to success for service-oriented manufacturers? In: ISBM 2014 Academic Conference, San Francisco, CA. ; 2014.
LibreCat
2014 | Conference Paper | LibreCat-ID: 46693
Münkhoff E, Eggert A, Terho H, Haas A, Ulaga W. Salespersons’ solution crafting capability: A knowledge-based perspective. In: ISBM 2014 Academic Conference, San Francisco, CA. ; 2014.
LibreCat
2014 | Conference Paper | LibreCat-ID: 46694
Eggert A, Haas A, Terho H, Ulaga W, Münkhoff E. Selling value in business markets: Why a powerful idea often fails. In: ISBM 2014 Academic Conference, San Francisco, CA. ; 2014.
LibreCat
2014 | Journal Article | LibreCat-ID: 41341
Eggert A, Hogreve J, Ulaga W, Münkhoff E. Revenue and Profit Implications of Industrial Service Strategies. Journal of Service Research. 2014;17(1):23-39. doi:10.1177/1094670513485823
LibreCat
| DOI
2013 | Conference Paper | LibreCat-ID: 46697
Garnefeld I, Münkhoff E, Raum K. Threat and normative appeals to reduce product returns in online retailing – An effective marketing practice? In: 42nd EMAC Annual Conference, Istanbul. ; 2013.
LibreCat
2013 | Conference Paper | LibreCat-ID: 46696
Münkhoff E, Garnefeld I, Bruns A. How to prolong a sales promotion – Ex-post time extension versus reframing. In: 42nd EMAC Annual Conference, Istanbul. ; 2013.
LibreCat
2013 | Book | LibreCat-ID: 46643
Münkhoff E. Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen. Springer Gabler; 2013. doi:10.1007/978-3-658-02122-1
LibreCat
| DOI
2012 | Conference Paper | LibreCat-ID: 46698
Garnefeld I, Münkhoff E, Bruns A. I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions. In: 2012 AMA Summer Academic Conference, Chicago, IL. ; 2012.
LibreCat
2012 | Conference Paper | LibreCat-ID: 46699
Eggert A, Münkhoff E, Thiesbrummel C. Growing with industrial services – A configurational approach (ausgezeichnet mit Best Paper Award). In: 2012 AMA Winter Academic Conference, St. Petersburg, FL. ; 2012.
LibreCat
2011 | Conference Paper | LibreCat-ID: 46702
Eggert A, Hogreve J, Ulaga W, Münkhoff E. Assessing the long-term effect of industrial services on firm profitability: The moderating impact of product innovations (ausgezeichnet mit Best Overall Conference Paper Award). In: 2011 AMA Winter Academic Conference, Austin, TX. ; 2011.
LibreCat
2011 | Conference Paper | LibreCat-ID: 46701
Eggert A, Münkhoff E, Thiesbrummel C. Service orientation of manufacturing companies: A necessary or sufficient condition for firm profitability? In: 40th EMAC Annual Conference, Ljubljana. ; 2011.
LibreCat
2011 | Conference Paper | LibreCat-ID: 46700
Münkhoff E, Garnefeld I, Bruns A. Time extension of sales promotions – How do customers react? In: 40th EMAC Annual Conference, Ljubljana. ; 2011.
LibreCat
2011 | Journal Article | LibreCat-ID: 46641
Eggert A, Hogreve J, Ulaga W, Münkhoff E. Industrial services, product innovations, and firm profitability: A multiple-group latent growth curve analysis. Industrial Marketing Management. 2011;40(5):661-670. doi:10.1016/j.indmarman.2011.05.007
LibreCat
| DOI
2010 | Conference Paper | LibreCat-ID: 46705
Eggert A, Hogreve J, Ulaga W, Münkhoff E. Industrial services, product innovations, and firm profitability: A longitudinal analysis. In: Frontiers Pre-Conference on Service and Solution Innovation, Karlstad. ; 2010.
LibreCat
2010 | Conference Paper | LibreCat-ID: 46706
Garnefeld I, Münkhoff E, Hogreve J, Eggert A. Exploring the effects of referral reward programs on satisfied and dissatisfied customers. In: 2010 AMA Winter Academic Conference, New Orleans, LA. ; 2010.
LibreCat
2010 | Conference Paper | LibreCat-ID: 46704
Eggert A, Hogreve J, Ulaga W, Münkhoff E. Disentangling the revenue and cost implications of the service transition: A latent growth analysis. In: ISBM 2010 Academic Conference, Boston, MA. ; 2010.
LibreCat
2010 | Conference Paper | LibreCat-ID: 46703
Münkhoff E, Garnefeld I, Hogreve J, Eggert A. Referral reward programs: A means for service recovery? In: 18th International Colloquium on Relationship Marketing (ICRM), Reading. ; 2010.
LibreCat
2009 | Conference Paper | LibreCat-ID: 46708
Garnefeld I, Münkhoff E, Hogreve J, Eggert A. Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior. In: 38th EMAC Annual Conference, Nantes. ; 2009.
LibreCat
2009 | Conference Paper | LibreCat-ID: 46707
Garnefeld I, Münkhoff E, Hogreve J, Eggert A. Referral reward programs: New customer acquisition by opportunism? In: 15th AMS World Marketing Congress, Oslo. ; 2009.
LibreCat