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563 Publications


2008 | Conference Paper | LibreCat-ID: 6366 LibreCat
 

2008 | Conference Paper | LibreCat-ID: 6369 LibreCat
 

2008 | Conference Paper | LibreCat-ID: 6370 LibreCat
 

2008 | Conference Paper | LibreCat-ID: 6371 LibreCat
 

2008 | Conference Paper | LibreCat-ID: 6373 LibreCat
 

2008 | Journal Article | LibreCat-ID: 4861
Offshoring der Kundeninteraktion: Eine empirische Analyse der Wirkung der Sprachqualität am Beispiel von Call Centern
M.H. Gouthier, A. Eggert, F. Nogly, Schmalenbachs Zeitschrift Für Betriebswirtschaftliche Forschung (2008) 48--70.
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2008 | Journal Article | LibreCat-ID: 4885
Identifying personality traits to enhance trust between organisations: An experimental approach
R. Fahr, B. Irlenbusch, Managerial and Decision Economics (2008) 469--487.
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2008 | Report | LibreCat-ID: 4919
Returns to company training--Evidence from a new approach using quasi experimental data
R. Fahr, S. Simons, Returns to Company Training--Evidence from a New Approach Using Quasi Experimental Data, 2008.
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2008 | Book Chapter | LibreCat-ID: 4962
Linking Customer Value to Customer Share in Business Relationships.
W. Ulaga, A. Eggert, in: F. Golfetto, M. Gibbert (Eds.), Woodside, 2008.
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2008 | Journal Article | LibreCat-ID: 4976
Wer nutzt HR-Outsourcing? Zentrale Strukturvariablen und ihr Einfluss auf die Nachfrage nach Personaldienstleistungen
D. Alewell, K. Bähring, A. Canis, S. Hauff, K. Thommes, German Journal of Human Resource Management (2008) 346--369.
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