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727 Publications
2022 | Journal Article | LibreCat-ID: 44638
J. A. Hoppe et al., “When do individuals choose care robots over a human caregiver? Insights from a laboratory experiment on choices under uncertainty,” Computers in Human Behavior Reports, vol. 9, Art. no. 100258, 2022, doi: 10.1016/j.chbr.2022.100258.
LibreCat
| DOI
2022 | Journal Article | LibreCat-ID: 46660
E. Böhm et al., “Exploring the customer journey of voice commerce: A research agenda,” SMR - Journal of Service Management Research, vol. 6, no. 4, pp. 216–231, 2022.
LibreCat
2022 | Conference Paper | LibreCat-ID: 34283
J. K. Gutt and K. Thommes, “Speaking of Performance: Evaluating Team Members’ Performance with Open-Ended Audio Comments,” 2022, doi: https://doi.org/10.5465/AMBPP.2022.16394abstract.
LibreCat
| DOI
2021 | Book Chapter | LibreCat-ID: 24371
B. Krebs and M. C. Wehner, “The relationship between talent management and individual and organizational performance,” in The Routledge companion to talent management, I. Tarique, Ed. New York, NY: Routledge, 2021, pp. 539–555.
LibreCat
2021 | Book Chapter | LibreCat-ID: 24375
B. Wach, B. Krebs, and R. Kabst, “HR-Manager als Intrapreneure,” in HR-Trends 2021, K. Schwuchow and J. Gutmann, Eds. Freiburg: Haufe-Lexware, 2021.
LibreCat
2021 | Journal Article | LibreCat-ID: 24456 |

K. J. Rohlfing et al., “Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems,” IEEE Transactions on Cognitive and Developmental Systems, vol. 13, no. 3, pp. 717–728, 2021, doi: 10.1109/tcds.2020.3044366.
LibreCat
| Files available
| DOI
2021 | Journal Article | LibreCat-ID: 45724
C. M. Henderson, L. Steinhoff, C. M. Harmeling, and R. W. Palmatier, “Customer Inertia Marketing,” Journal of the Academy of Marketing Science, vol. 49, no. 2, pp. 350–373, 2021, doi: http://dx.doi.org/10.1007/s11747-020-00744-0.
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 45725
J. J. Kim, L. Steinhoff, and R. W. Palmatier, “An Emerging Theory of Loyalty Program Dynamics,” Journal of the Academy of Marketing Science, vol. 49, no. 1, pp. 71–95, 2021, doi: 10.1007/s11747-020-00719-1.
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 45722
L. Steinhoff and R. W. Palmatier, “Commentary: Opportunities and Challenges of Technology in Relationship Marketing,” Australasian Marketing Journal, vol. 29, no. 2, pp. 111–117, 2021, doi: https://doi.org/10.1016/j.ausmj.2020.07.003.
LibreCat
| DOI