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724 Publications
2022 | Journal Article | LibreCat-ID: 46660
Exploring the customer journey of voice commerce: A research agenda
E. Böhm, A. Eggert, I. Garnefeld, H. Holzmüller, T. Schaefers, L. Steinhoff, D. Woisetschläger, SMR - Journal of Service Management Research 6 (2022) 216–231.
LibreCat
E. Böhm, A. Eggert, I. Garnefeld, H. Holzmüller, T. Schaefers, L. Steinhoff, D. Woisetschläger, SMR - Journal of Service Management Research 6 (2022) 216–231.
2021 | Dissertation | LibreCat-ID: 24886
Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics
D. van Straaten, Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics, 2021.
LibreCat
| DOI
D. van Straaten, Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics, 2021.
2021 | Book Chapter | LibreCat-ID: 24371
The relationship between talent management and individual and organizational performance
B. Krebs, M.C. Wehner, in: I. Tarique (Ed.), The Routledge Companion to Talent Management, Routledge, New York, NY, 2021, pp. 539–555.
LibreCat
B. Krebs, M.C. Wehner, in: I. Tarique (Ed.), The Routledge Companion to Talent Management, Routledge, New York, NY, 2021, pp. 539–555.
2021 | Book Chapter | LibreCat-ID: 24375
HR-Manager als Intrapreneure
B. Wach, B. Krebs, R. Kabst, in: K. Schwuchow, J. Gutmann (Eds.), HR-Trends 2021, Haufe-Lexware, Freiburg, 2021.
LibreCat
B. Wach, B. Krebs, R. Kabst, in: K. Schwuchow, J. Gutmann (Eds.), HR-Trends 2021, Haufe-Lexware, Freiburg, 2021.
2021 | Journal Article | LibreCat-ID: 24456 | 
Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems
K.J. Rohlfing, P. Cimiano, I. Scharlau, T. Matzner, H.M. Buhl, H. Buschmeier, E. Esposito, A. Grimminger, B. Hammer, R. Haeb-Umbach, I. Horwath, E. Hüllermeier, F. Kern, S. Kopp, K. Thommes, A.-C. Ngonga Ngomo, C. Schulte, H. Wachsmuth, P. Wagner, B. Wrede, IEEE Transactions on Cognitive and Developmental Systems 13 (2021) 717–728.
LibreCat
| Files available
| DOI
K.J. Rohlfing, P. Cimiano, I. Scharlau, T. Matzner, H.M. Buhl, H. Buschmeier, E. Esposito, A. Grimminger, B. Hammer, R. Haeb-Umbach, I. Horwath, E. Hüllermeier, F. Kern, S. Kopp, K. Thommes, A.-C. Ngonga Ngomo, C. Schulte, H. Wachsmuth, P. Wagner, B. Wrede, IEEE Transactions on Cognitive and Developmental Systems 13 (2021) 717–728.
2021 | Journal Article | LibreCat-ID: 45724
Customer Inertia Marketing
C.M. Henderson, L. Steinhoff, C.M. Harmeling, R.W. Palmatier, Journal of the Academy of Marketing Science 49 (2021) 350–373.
LibreCat
| DOI
C.M. Henderson, L. Steinhoff, C.M. Harmeling, R.W. Palmatier, Journal of the Academy of Marketing Science 49 (2021) 350–373.
2021 | Journal Article | LibreCat-ID: 45725
An Emerging Theory of Loyalty Program Dynamics
J.J. Kim, L. Steinhoff, R.W. Palmatier, Journal of the Academy of Marketing Science 49 (2021) 71–95.
LibreCat
| DOI
J.J. Kim, L. Steinhoff, R.W. Palmatier, Journal of the Academy of Marketing Science 49 (2021) 71–95.
2021 | Journal Article | LibreCat-ID: 45722
Commentary: Opportunities and Challenges of Technology in Relationship Marketing
L. Steinhoff, R.W. Palmatier, Australasian Marketing Journal 29 (2021) 111–117.
LibreCat
| DOI
L. Steinhoff, R.W. Palmatier, Australasian Marketing Journal 29 (2021) 111–117.
2021 | Journal Article | LibreCat-ID: 45723
Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages
L. Steinhoff, M.M. Zondag, Journal of Business Research 129 (2021) 70–82.
LibreCat
| DOI
L. Steinhoff, M.M. Zondag, Journal of Business Research 129 (2021) 70–82.
2021 | Conference Paper | LibreCat-ID: 45741
Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together
B. Alberternst, L. Steinhoff, A. Eggert, M. Giesler, in: 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg, 2021.
LibreCat
B. Alberternst, L. Steinhoff, A. Eggert, M. Giesler, in: 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg, 2021.
2021 | Conference Paper | LibreCat-ID: 45740
Understanding and Measuring Consumer Solidarity as a Collective Bond
B. Alberternst, A. Eggert, L. Steinhoff, M. Giesler, in: Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid, 2021.
LibreCat
B. Alberternst, A. Eggert, L. Steinhoff, M. Giesler, in: Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid, 2021.
2021 | Journal Article | LibreCat-ID: 17860
Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers
D. Beverungen, D. Kundisch, N. Wünderlich, Journal of Service Management 32 (2021) 507–532.
LibreCat
| DOI
D. Beverungen, D. Kundisch, N. Wünderlich, Journal of Service Management 32 (2021) 507–532.
2021 | Journal Article | LibreCat-ID: 21289
“I will survive”: Online streaming and the chart survival of music tracks
D. Kaimann, I. Tanneberg, J. Cox, Managerial and Decision Economics 42 (2021) 3–20.
LibreCat
| DOI
D. Kaimann, I. Tanneberg, J. Cox, Managerial and Decision Economics 42 (2021) 3–20.
2021 | Conference Paper | LibreCat-ID: 46670
Exploring the paths towards service growth in manufacturing companies
L. Harrmann, E. Böhm, A. Eggert, in: 2021 AMA Winter Academic Conference, 2021.
LibreCat
L. Harrmann, E. Böhm, A. Eggert, in: 2021 AMA Winter Academic Conference, 2021.
2021 | Journal Article | LibreCat-ID: 41338
Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions
A. Salonen, H. Terho, E. Böhm, A. Virtanen, R. Rajala, Journal of the Academy of Marketing Science 49 (2021) 139–163.
LibreCat
| DOI
A. Salonen, H. Terho, E. Böhm, A. Virtanen, R. Rajala, Journal of the Academy of Marketing Science 49 (2021) 139–163.
2021 | Journal Article | LibreCat-ID: 41337
Online reviews generated through product testing: can more favorable reviews be enticed with free products?
I. Garnefeld, T. Krah, E. Böhm, D.D. Gremler, Journal of the Academy of Marketing Science 49 (2021) 703–722.
LibreCat
| DOI
I. Garnefeld, T. Krah, E. Böhm, D.D. Gremler, Journal of the Academy of Marketing Science 49 (2021) 703–722.
2021 | Journal Article | LibreCat-ID: 46635
Outcome-based contracting from the customers' perspective: A means-end chain analytical exploration
T. Schaefers, S. Ruffer, E. Böhm, Industrial Marketing Management 93 (2021) 466–481.
LibreCat
| DOI
T. Schaefers, S. Ruffer, E. Böhm, Industrial Marketing Management 93 (2021) 466–481.
2020 | Conference Paper | LibreCat-ID: 24373
Antecedents and Performance Consequences of High-Potential Scheme Use
B. Krebs, in: Academy of Management Proceedings, 2020.
LibreCat
B. Krebs, in: Academy of Management Proceedings, 2020.
2020 | Journal Article | LibreCat-ID: 21126
Care robots in society: Knowledge and orientation needs
S. Pekkarinen, L. Hennala, O. Tuisku, C. Gustafsson, R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, H. Melkas, Gerontechnology (2020).
LibreCat
| DOI
S. Pekkarinen, L. Hennala, O. Tuisku, C. Gustafsson, R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, H. Melkas, Gerontechnology (2020).
2020 | Journal Article | LibreCat-ID: 21127
The need for care robot orientation in elder care services
R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, O. Tuisku, L. Hennala, S. Pekkarinen, H. Melkas, C. Gustafsson, Gerontechnology (2020).
LibreCat
| DOI
R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, O. Tuisku, L. Hennala, S. Pekkarinen, H. Melkas, C. Gustafsson, Gerontechnology (2020).