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713 Publications
2021 | Journal Article | LibreCat-ID: 45724
Henderson, C. M., Lena Steinhoff, C. M. Harmeling, and R. W. Palmatier. “Customer Inertia Marketing.” Journal of the Academy of Marketing Science 49, no. 2 (2021): 350–73. http://dx.doi.org/10.1007/s11747-020-00744-0.
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 45725
Kim, J. J., Lena Steinhoff, and R. W. Palmatier. “An Emerging Theory of Loyalty Program Dynamics.” Journal of the Academy of Marketing Science 49, no. 1 (2021): 71–95. https://doi.org/10.1007/s11747-020-00719-1.
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 45722
Steinhoff, Lena, and R. W. Palmatier. “Commentary: Opportunities and Challenges of Technology in Relationship Marketing.” Australasian Marketing Journal 29, no. 2 (2021): 111–17. https://doi.org/10.1016/j.ausmj.2020.07.003.
LibreCat
| DOI
2021 | Journal Article | LibreCat-ID: 45723
Steinhoff, Lena, and M. M. Zondag. “Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages.” Journal of Business Research 129 (2021): 70–82. https://doi.org/10.1016/j.jbusres.2021.02.016.
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| DOI
2021 | Conference Paper | LibreCat-ID: 45741
Alberternst, B., Lena Steinhoff, A. Eggert, and M. Giesler. “Consumer Solidarity: A Social-System Perspective on the Glue That Holds Society Together.” In 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg, 2021.
LibreCat
2021 | Conference Paper | LibreCat-ID: 45740
Alberternst, B., A. Eggert, Lena Steinhoff, and M. Giesler. “Understanding and Measuring Consumer Solidarity as a Collective Bond.” In Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid, 2021.
LibreCat
2021 | Journal Article | LibreCat-ID: 17860
Beverungen, Daniel, Dennis Kundisch, and Nancy Wünderlich. “Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers.” Journal of Service Management 32, no. 4 (2021): 507–32. https://doi.org/10.1108/JOSM-03-2020-0066.
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| DOI
2020 | Conference Paper | LibreCat-ID: 24373
Krebs, Benjamin. “Antecedents and Performance Consequences of High-Potential Scheme Use.” In Academy of Management Proceedings, Vol. 1, 2020.
LibreCat
2020 | Journal Article | LibreCat-ID: 21126
Pekkarinen, Satu, Lea Hennala, Outi Tuisku, Christine Gustafsson, Rose-Marie Johansson-Pajala, Kirsten Thommes, Julia Amelie Hoppe, and Helinä Melkas. “Care Robots in Society: Knowledge and Orientation Needs.” Gerontechnology, 2020. https://doi.org/10.4017/gt.2020.19.s.69664.
LibreCat
| DOI
2020 | Journal Article | LibreCat-ID: 21127
Johansson-Pajala, Rose-Marie, Kirsten Thommes, Julia Amelie Hoppe, Outi Tuisku, Lea Hennala, Satu Pekkarinen, Helinä Melkas, and Christine Gustafsson. “The Need for Care Robot Orientation in Elder Care Services.” Gerontechnology, 2020. https://doi.org/10.4017/gt.2020.19.s.69574.
LibreCat
| DOI
2020 | Journal Article | LibreCat-ID: 21287
Kaimann, Daniel. “Behind the Review Curtain: Decomposition of Online Consumer Ratings in Peer-to-Peer Markets.” Sustainability 12, no. 15 (2020). https://doi.org/10.3390/su12156185.
LibreCat
| DOI
2020 | Journal Article | LibreCat-ID: 17361
Johansson-Pajala, Rose-Marie, Kirsten Thommes, Julia Amelie Hoppe, Outi Tuisku, Lea Hennala, Satu Pekkarinen, Helina Melkas, and Christine Gustafsson. “Care Robot Orientation: What, Who and How? Potential Users` Perceptions.” International Journal of Social Robotics, 2020, 1–15. https://doi.org/10.1007/s12369-020-00619-y.
LibreCat
| DOI
2020 | Journal Article | LibreCat-ID: 17366
Hoppe, Julia Amelie, Rose-Marie Johansson-Pajala, Christine Gustafsson, Helinä Melkas, Outi Tusku, Satu Pekkarinen, and Lea Hennala. “Technologieorientierung zu Assistenzrobotik – Welche Akzeptanz besteht bei der Einführung von Assistenzrobotik für die Pflege älterer Menschen?” Industrie 4.0 Management 2 (n.d.).
LibreCat
2020 | Book Chapter | LibreCat-ID: 17367 | 
Hoppe, Julia Amelie, Rose-Marie Johansson-Pajala, Christine Gustafsson, Helinä Melkas, Outi Tusku, Satu Pekkarinen, Lea Hennala, and Kirsten Thommes. “Assistive Robots in Care: Expectations and Perceptions of Older People.” In Aging between Participation and Simulation - Ethical Dimensions of Socially Assistive Technologies in Elderly Care , edited by Joschka Haltaufderheide, Johanna Hovemann, and Jochen Vollmann, 139–56. Berlin / Boston: De Gruyter, 2020. https://doi.org/10.1515/9783110677485-009.
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| DOI
| Download (ext.)
2020 | Journal Article | LibreCat-ID: 20882
Hoffmann, Christin, and Kirsten Thommes. “Can Digital Feedback Increase Employee Performance and Energy Efficiency in Firms? Evidence from a Field Experiment.” Journal of Economic Behavior & Organization, 2020, 49–65. https://doi.org/10.1016/j.jebo.2020.09.034.
LibreCat
| DOI
2020 | Journal Article | LibreCat-ID: 20883
Grund, Christian, Christine Harbring, Kirsten Thommes, and Katja Rebecca Tilkes. “Decisions on Extending Group Membership—Evidence from a Public Good Experiment.” Games, 2020. https://doi.org/10.3390/g11040061.
LibreCat
| DOI
2020 | Journal Article | LibreCat-ID: 4627
Kaimann, Daniel. “Ancillary Market Signaling: A Two-Stage Model of Economic Reputation on Ancillary Market Success.” Applied Economics Letters 27, no. 16 (2020): 1366–70. https://doi.org/10.1080/13504851.2019.1683136.
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| Files available
| DOI
2020 | Conference Paper | LibreCat-ID: 16116
Purrmann, Maren, and Nancy Wünderlich. “How to Build Trust on Peer-to-Peer Platforms: An Investigation of the Antecedents of Peer and Platform Trust.” In Proceedings of the 2020 AMA Winter Academic Conference, 2020.
LibreCat
2020 | Journal Article | LibreCat-ID: 21128
Thommes, Kirsten, Rose-Marie Johansson-Pajala, Christine Gustaffson, Satu Pekkarinen, Outi Tuisku, Lea Hennala, Helinä Melkas, and Julia Amelie Hoppe. “Trust Development in Care Robots by Opinion Leader in the Society.” Gerontechnology, 2020. https://doi.org/10.4017/gt.2020.19.s.70024.4.
LibreCat
| DOI
2020 | Journal Article | LibreCat-ID: 17854
Goldbach, Carina, Christin Hoffmann, Julia Amelie Hoppe, Thomas Pitz, and Kirsten Thommes. “The Fast and the Furious—An Experimental Investigation of the Pace of Life and Risky Speed Choice in Traffic.” PloS ONE 15, no. 7 (2020). https://doi.org/10.1371/journal.pone.0236589.
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