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124 Publications


2012 | Conference Paper | LibreCat-ID: 3449
J. Becker et al., “Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management,” in Dienstleistungsmodellierung 2012, Bamberg, Deutschland, 2012, pp. 208--226.
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2012 | Conference Paper | LibreCat-ID: 3450
J. Becker, D. Beverungen, D. Breuker, and H. Peter Rauer, “Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis,” in Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Ho Chi Minh City, Vietnam, 2012, p. Paper 56.
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2012 | Conference Paper | LibreCat-ID: 3451
J. Becker, D. Beverungen, R. Knackstedt, H. Peter Rauer, and D. Sigge, “Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.,” in Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, Kauai, USA, 2012, pp. 1522--1531.
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2012 | Conference Paper | LibreCat-ID: 3452
T. Heide, S. Tumbas, D. Beverungen, R. Knackstedt, and J. Becker, “Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results,” in Services and Economic Development: Local and Global Challenges, Bucharest, Romania, 2012, pp. 1--21.
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2012 | Conference Paper | LibreCat-ID: 3453
M. Rosemann, M. Eggert, M. Voigt, and D. Beverungen, “Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI,” in Proceedings of the 20$^{th}$ European Conference on Information Systems, Barcelona, Spain, 2012, pp. 1--12.
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2012 | Journal Article | LibreCat-ID: 3500
J. Becker et al., “Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management,” Enterprise Modelling and Information Systems Architectures, no. 1, pp. 26--40, 2012.
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2012 | Journal Article | LibreCat-ID: 3501
D. Beverungen, R. Knackstedt, and A. Winkelmann, “Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach,” e-Service Journal, no. 1, pp. 45--74, 2012.
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2012 | Book Chapter | LibreCat-ID: 5032
J. Becker, D. Beverungen, and R. Knackstedt, “A Method for Selectively Designing Modeling Languages for Product-Service Systems,” in Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science, D. Granat Janusz Dolk, Ed. Berlin, Heidelberg, 2012, pp. 87--117.
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2012 | Book Chapter | LibreCat-ID: 5034
J. Becker, R. Knackstedt, D. Beverungen, H.-A. Dietrich, D. Breuker, and H. Peter Rauer, “Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation,” in Service Engineering --- Management, T. Böhmann, R. Knackstedt, J. Marco Leimeister, M. Nüttgens, and O. Thomas, Eds. Norderstedt, 2012, pp. 127--139.
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2012 | Book Chapter | LibreCat-ID: 5035
D. Beverungen, M. Matzner, O. Müller, and J. Becker, “Product-Service System Approaches,” in Handbook of Service Description, A. Barros and D. Oberle, Eds. New York, 2012, pp. 19--44.
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