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110 Publications


2013 | Journal Article | LibreCat-ID: 3498
Hofmann, Sara, et al. “What Makes Local Governments’ Online Communications Successful? Insights from a Multi-Method Analysis of Facebook.” Government Information Quarterly, no. 4, 2013, pp. 387--396, doi:10.1016/j.giq.2013.05.013.
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2013 | Conference Paper | LibreCat-ID: 3444
Malsbender, Andrea, et al. “Capitalizing on Social Media Analysis --- Insights from an Online Review on Business Models.” Proceedings of the Americas Conference on Information Systems (AMCIS2013), 2013.
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2013 | Journal Article | LibreCat-ID: 3494
Becker, Jörg, et al. “Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector.” International Journal of Services and Operations Management, no. 3, 2013, pp. 407--425, doi:10.1504/IJSOM.2013.056796.
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2013 | Journal Article | LibreCat-ID: 3499
Plattfaut, Ralf, et al. “Verwaltungsdienstleistungen Für Personen Mit Eingeschränkter Mobilität: Von Mobilen Bürgerdiensten Zu E-Government?” EGovernment Review, 2013, pp. 14--15.
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2013 | Conference Paper | LibreCat-ID: 3440
Becker, Jörg, et al. “Performance Benchmarking for Designing Interaction Routines --- Managing Trade-Offs in Service Co-Creation with the Data Envelopment Analysis.” Proceedings of the European Research Conference on Information Systems (ECIS) 2013, 2013, p. Paper 185.
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2013 | Journal Article | LibreCat-ID: 3495
Becker, Jörg, et al. “Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects.” IEEE Transactions on Engineering Management, no. 3, 2013, pp. 468--482, doi:10.1109/TEM.2012.2214770.
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2012 | Conference Paper | LibreCat-ID: 3453
Rosemann, Michael, et al. “Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI.” Proceedings of the 20$^{th}$ European Conference on Information Systems, 2012, pp. 1--12.
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2012 | Journal Article | LibreCat-ID: 3500
Becker, Jörg, et al. “Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management.” Enterprise Modelling and Information Systems Architectures, no. 1, 2012, pp. 26--40.
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2012 | Book Chapter | LibreCat-ID: 5032
Becker, Jörg, et al. “A Method for Selectively Designing Modeling Languages for Product-Service Systems.” Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science, edited by Daniel; Granat Janusz Dolk, 2012, pp. 87--117.
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2012 | Conference Paper | LibreCat-ID: 3450
Becker, Jörg, et al. “Resolving Trade-Offs in Service Performance Benchmarking Using Data Envelopment Analysis.” Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, 2012, p. Paper 56.
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2012 | Journal Article | LibreCat-ID: 3501
Beverungen, Daniel, et al. “Identifying E-Service Potential from Business Process Models --- A Theory Nexus Approach.” E-Service Journal, no. 1, 2012, pp. 45--74.
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2012 | Conference Paper | LibreCat-ID: 3449
Becker, Jörg, et al. “Softwaregestützte Konstruktion von Produktivitätsmodellen Im Facility Management.” Dienstleistungsmodellierung 2012, 2012, pp. 208--226, doi:10.1007/978-3-658-00863-5_10.
LibreCat | DOI
 

2012 | Conference Paper | LibreCat-ID: 3451
Becker, Jörg, et al. “Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.” Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, 2012, pp. 1522--1531, doi:10.1109/HICSS.2012.525.
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2012 | Book Chapter | LibreCat-ID: 5034
Becker, Jörg, et al. “Ansätze Zur Methodischen Unterstützung Der Konstruktion von Produktivitätsmodellen Für Die Data Envelopment Analysis --- Entwicklung Eines Softwareprototypen Zur Umsetzung Und Evaluation.” Service Engineering --- Management, edited by Tilo Böhmann et al., 2012, pp. 127--139.
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2012 | Conference Paper | LibreCat-ID: 3452
Heide, Tobias, et al. “Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results.” Services and Economic Development: Local and Global Challenges, 2012, pp. 1--21.
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2012 | Book Chapter | LibreCat-ID: 5035
Beverungen, Daniel, et al. “Product-Service System Approaches.” Handbook of Service Description, edited by Alistair Barros and Daniel Oberle, 2012, pp. 19--44, doi:10.1007/978-1-4614-1864-1_2.
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2011 | Conference Paper | LibreCat-ID: 3460
Beverungen, Daniel, et al. “The Morphology of Service Bundling Settings.” 22nd Australasian Conference on Information Systems (ACIS), 2011.
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2011 | Conference Paper | LibreCat-ID: 3458
Becker, Jörg, et al. “Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany.” Service-Oriented Perspectives in Design Science Research: Proceedings of the 6th International Conference DESRIST 2011, edited by Hemant Jain et al., 2011, pp. 366--375, doi:10.1007/978-3-642-20633-7_26.
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2011 | Conference Paper | LibreCat-ID: 3454
Becker, Jörg, et al. “Conceptualizing Service Network Productivity --- A Looped DEA Approach.” XII European Workshop on Efficiency and Productivity Analysis (Abstract), 2011.
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2011 | Conference Paper | LibreCat-ID: 3459
Beverungen, Daniel. “Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network Analysis.” 32th International Conference on Information Systems (ICIS), 2011.
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