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119 Publications
2013 | Journal Article | LibreCat-ID: 3496
Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O, Pöppelbuß J. Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach. Scandinavian Journal of Information Systems. 2013;(1):37--68.
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2013 | Journal Article | LibreCat-ID: 3497
Beverungen D, Eggert M, Voigt M, Rosemann M. Augmenting Analytical CRM Strategies with Social BI. International Journal of Business Intelligence Research (IJBIR). 2013;(3):32--49. doi:10.4018/ijbir.2013070103
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2013 | Journal Article | LibreCat-ID: 3498
Hofmann S, Beverungen D, Räckers M, Becker J. What Makes Local Governments’ Online Communications Successful? Insights from a Multi-Method Analysis of Facebook. Government Information Quarterly. 2013;(4):387--396. doi:10.1016/j.giq.2013.05.013
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2013 | Journal Article | LibreCat-ID: 3499
Plattfaut R, Hofmann S, Kohlborn T, et al. Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government? eGovernment Review. 2013:14--15.
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2013 | Book Chapter | LibreCat-ID: 5031
Becker J, Bernhold T, Beverungen D, et al. Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management. In: Thomas O, Nüttgens M, eds. Dienstleistungsmodellierung 2012: Product-Service Systems Und Produktivität. Wiesbaden; 2013:208--226. doi:10.1007/978-3-658-00863-5
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2012 | Conference Paper | LibreCat-ID: 3449
Becker J, Bernhold T, Beverungen D, et al. Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management. In: Dienstleistungsmodellierung 2012. Wiesbaden; 2012:208--226. doi:10.1007/978-3-658-00863-5_10
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2012 | Conference Paper | LibreCat-ID: 3450
Becker J, Beverungen D, Breuker D, Peter Rauer H. Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis. In: Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012. Ho Chi Minh City, Vietnam; 2012:Paper 56.
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2012 | Conference Paper | LibreCat-ID: 3451
Becker J, Beverungen D, Knackstedt R, Peter Rauer H, Sigge D. Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars. In: Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012. Kauai, USA; 2012:1522--1531. doi:10.1109/HICSS.2012.525
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2012 | Conference Paper | LibreCat-ID: 3452
Heide T, Tumbas S, Beverungen D, Knackstedt R, Becker J. Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results. In: Services and Economic Development: Local and Global Challenges. Bucharest, Romania; 2012:1--21.
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2012 | Conference Paper | LibreCat-ID: 3453
Rosemann M, Eggert M, Voigt M, Beverungen D. Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI. In: Proceedings of the 20$^{th}$ European Conference on Information Systems. Barcelona, Spain; 2012:1--12.
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2012 | Journal Article | LibreCat-ID: 3500
Becker J, Bernhold T, Beverungen D, et al. Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management. Enterprise Modelling and Information Systems Architectures. 2012;(1):26--40.
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2012 | Journal Article | LibreCat-ID: 3501
Beverungen D, Knackstedt R, Winkelmann A. Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach. e-Service Journal. 2012;(1):45--74.
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2012 | Book Chapter | LibreCat-ID: 5032
Becker J, Beverungen D, Knackstedt R. A Method for Selectively Designing Modeling Languages for Product-Service Systems. In: Granat Janusz Dolk D, ed. Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science. Lecture Notes in Business Information Processing (LNBIP). Berlin, Heidelberg; 2012:87--117.
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2012 | Book Chapter | LibreCat-ID: 5034
Becker J, Knackstedt R, Beverungen D, Dietrich H-A, Breuker D, Peter Rauer H. Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation. In: Böhmann T, Knackstedt R, Marco Leimeister J, Nüttgens M, Thomas O, eds. Service Engineering --- Management. Norderstedt; 2012:127--139.
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2012 | Book Chapter | LibreCat-ID: 5035
Beverungen D, Matzner M, Müller O, Becker J. Product-Service System Approaches. In: Barros A, Oberle D, eds. Handbook of Service Description. New York; 2012:19--44. doi:10.1007/978-1-4614-1864-1_2
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2011 | Conference Paper | LibreCat-ID: 3454
Becker J, Beverungen D, Breuker D. Conceptualizing Service Network Productivity --- A Looped DEA Approach. In: XII European Workshop on Efficiency and Productivity Analysis (Abstract). Verona, Italy; 2011.
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2011 | Conference Paper | LibreCat-ID: 3455
Becker J, Beverungen D, Breuker D, Dietrich H-A, Knackstedt R, Peter Rauer H. How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach. In: ECIS 2011 Proceedings. Helsinki, Finland; 2011:Paper 111.
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2011 | Conference Paper | LibreCat-ID: 3456
Becker J, Beverungen D, Knackstedt R, et al. Do we need new theories on service productivity? --- Status Quo and implications from contemporary research. In: XXI. International RESER Conference. Hamburg, Germany; 2011:146--147.
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2011 | Conference Paper | LibreCat-ID: 3457
Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O. Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes. In: Proceedings of the 44th Annual Hawaii International Conference on System Sciences. Koloa, HI, USA; 2011. doi:10.1109/HICSS.2011.243
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2011 | Conference Paper | LibreCat-ID: 3458
Becker J, Beverungen D, Matzner M, Müller O, Pöppelbuß J. Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany. In: Jain H, P. Sinha A, Vitharana P, eds. International Conference on Design Science Research in Information Systems and Technology. Lecture Notes in Computer Science. Berlin; 2011:366--375. doi:10.1007/978-3-642-20633-7_26
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