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111 Publications


2012 | Conference Paper | LibreCat-ID: 3452
Heide T, Tumbas S, Beverungen D, Knackstedt R, Becker J. Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results. In: Services and Economic Development: Local and Global Challenges. Bucharest, Romania; 2012:1--21.
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2012 | Conference Paper | LibreCat-ID: 3453
Rosemann M, Eggert M, Voigt M, Beverungen D. Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI. In: Proceedings of the 20$^{th}$ European Conference on Information Systems. Barcelona, Spain; 2012:1--12.
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2012 | Journal Article | LibreCat-ID: 3500
Becker J, Bernhold T, Beverungen D, et al. Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management. Enterprise Modelling and Information Systems Architectures. 2012;(1):26--40.
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2012 | Journal Article | LibreCat-ID: 3501
Beverungen D, Knackstedt R, Winkelmann A. Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach. e-Service Journal. 2012;(1):45--74.
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2012 | Book Chapter | LibreCat-ID: 5032
Becker J, Beverungen D, Knackstedt R. A Method for Selectively Designing Modeling Languages for Product-Service Systems. In: Granat Janusz Dolk D, ed. Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science. Lecture Notes in Business Information Processing (LNBIP). Berlin, Heidelberg; 2012:87--117.
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2012 | Book Chapter | LibreCat-ID: 5034
Becker J, Knackstedt R, Beverungen D, Dietrich H-A, Breuker D, Peter Rauer H. Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation. In: Böhmann T, Knackstedt R, Marco Leimeister J, Nüttgens M, Thomas O, eds. Service Engineering --- Management. Norderstedt; 2012:127--139.
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2012 | Book Chapter | LibreCat-ID: 5035
Beverungen D, Matzner M, Müller O, Becker J. Product-Service System Approaches. In: Barros A, Oberle D, eds. Handbook of Service Description. New York; 2012:19--44. doi:10.1007/978-1-4614-1864-1_2
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2011 | Conference Paper | LibreCat-ID: 3454
Becker J, Beverungen D, Breuker D. Conceptualizing Service Network Productivity --- A Looped DEA Approach. In: XII European Workshop on Efficiency and Productivity Analysis (Abstract). Verona, Italy; 2011.
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2011 | Conference Paper | LibreCat-ID: 3455
Becker J, Beverungen D, Breuker D, Dietrich H-A, Knackstedt R, Peter Rauer H. How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach. In: ECIS 2011 Proceedings. Helsinki, Finland; 2011:Paper 111.
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2011 | Conference Paper | LibreCat-ID: 3456
Becker J, Beverungen D, Knackstedt R, et al. Do we need new theories on service productivity? --- Status Quo and implications from contemporary research. In: XXI. International RESER Conference. Hamburg, Germany; 2011:146--147.
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