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1 Publication
2012 | Book Chapter | LibreCat-ID: 1129
Geierhos M, Ebrahim M. Customer Interaction Management goes Social: Getting Business Processes plugged in Social Networks. In: Abraham A, Hassanien A-E, eds. Computational Social Networks: Tools, Perspectives and Applications. London, UK: Springer; 2012:367-389. doi:10.1007/978-1-4471-4048-1_15
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