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1 Publication
2012 | Book Chapter | LibreCat-ID: 1129
M. Geierhos and M. Ebrahim, “Customer Interaction Management goes Social: Getting Business Processes plugged in Social Networks,” in Computational Social Networks: Tools, Perspectives and Applications, A. Abraham and A.-E. Hassanien, Eds. London, UK: Springer, 2012, pp. 367–389.
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