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1 Publication


2012 | Book Chapter | LibreCat-ID: 1129
Geierhos, Michaela, and Mohamed Ebrahim. “Customer Interaction Management Goes Social: Getting Business Processes Plugged in Social Networks.” Computational Social Networks: Tools, Perspectives and Applications, edited by Ajith Abraham and Aboul-Ella Hassanien, Springer, 2012, pp. 367–89, doi:10.1007/978-1-4471-4048-1_15.
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