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1 Publication
2012 | Book Chapter | LibreCat-ID: 1129
Geierhos, M., & Ebrahim, M. (2012). Customer Interaction Management goes Social: Getting Business Processes plugged in Social Networks. In A. Abraham & A.-E. Hassanien (Eds.), Computational Social Networks: Tools, Perspectives and Applications (pp. 367–389). London, UK: Springer. https://doi.org/10.1007/978-1-4471-4048-1_15
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